Saurel Kouahi
Centennial,CO
Summary
Versatile professional with extensive experience in Business Operations, AML Compliance, Customer Service, and Sales. Proven expertise in compliance investigations, account management, and customer satisfaction strategies. Seeking to leverage skills in FinTech, telecommunications, and banking to drive organizational success.
Overview
21
21
years of professional experience
Work History
Analyst, Anti-Money Laundering Compliance/Fraud Referral Team
Western Union
09.2017 - Current
- Conduct thorough analyses of time-sensitive financial cases, preparing detailed Suspicious Activity Reports (SARs)
- Investigate transaction data and consumer behavior using advanced tools and open-source networks
- Identify potential AML violations, escalate high-risk activities, and ensure adherence to regulatory standards
- Exceed productivity and quality assurance expectations across multiple operational queues
Project Coordinator/Account Manager
Comcast
01.2014 - 06.2017
- Supported sales teams to maximize customer satisfaction and revenue by ensuring seamless sales-to-service connections
- Coordinated order processing and resolved discrepancies within strict service-level agreements
- Managed cross-functional communication to ensure timely project completion
Senior Commercial Customer Retention Representative
DIRECTV
05.2010 - 01.2014
- Retained commercial client accounts through effective negotiation and timely issue resolution
- Delivered tailored solutions using multiple data systems, contributing to client satisfaction and business growth
Outbound/Inbound Sales Supervisor
EchoStar L.L.C. – Dish Network
03.2007 - 04.2010
- Supervised a team of11 sales representatives, ensuring team targets and goals were consistently met
- Strengthened customer relationships through needs-based recommendations and solutions
- Delivered training and coaching to improve team product knowledge and performance
Banker/New Account Representative
First Bank of Colorado
01.2004 - 01.2007
- Developed and implemented sales strategies for new account acquisition, driving revenue growth
- Managed customer accounts and enhanced experiences through efficient service
- Trained new bankers and tellers, improving operational efficiency and client satisfaction
Education
Bachelor of Business Administration - Sales and Marketing Management
Colorado University
Denver, CO01.2008
Skills
- Expertise: AML Compliance, Fraud Investigation, Data Analysis, BSA/AML Regulations
- Tools: Doris, Rio, STMS, Siebel, Salesforce, Workbench, DocuSign, Einstein Analytics
- Technical: Microsoft Office Suite (Word, Excel, Access, PowerPoint), Pivot Tables, Waterfall Environments
- Languages: Fluent in French
- Leadership: Supervisory, training, coaching, and mentoring experience
Languages
French
Native or Bilingual
Timeline
Analyst, Anti-Money Laundering Compliance/Fraud Referral Team
Western Union
09.2017 - Current
Project Coordinator/Account Manager
Comcast
01.2014 - 06.2017
Senior Commercial Customer Retention Representative
DIRECTV
05.2010 - 01.2014
Outbound/Inbound Sales Supervisor
EchoStar L.L.C. – Dish Network
03.2007 - 04.2010
Banker/New Account Representative
First Bank of Colorado
01.2004 - 01.2007
Bachelor of Business Administration - Sales and Marketing Management
Colorado University
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