SauSha Rice
Summary
Experienced in guest reception, with a solid background in hospitality management and customer service. Skilled at multitasking, maintaining professionalism under pressure and providing exceptional guest experiences. Contributed to improving overall guest satisfaction scores in previous roles through effective communication and problem-solving abilities.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Hospitality customer service
Trinity Healthcare
Watkinsville
02.2020 - Current
- Provided direction and guidance to team members in the areas of customer service, logistics, inventory control, warehousing, purchasing and transportation.
- Utilized customer service skills when interacting with current and incoming students over the phone or via email correspondence.
- Provided customer service support by answering inquiries regarding products and services offered at the store.
Executive Sous Chef
Grady Memorial Hospital/ children’s healthcare
Atlanta
07.2016 - 02.2020
- Supervised kitchen staff to ensure high-quality meal preparation.
- Developed standard operating procedures for food safety and sanitation practices.
- Collaborated with dietary team to create patient-specific meal plans.
Culinary Arts Instructor
Job Corps Trade School
Atlanta
08.2010 - 06.2016
- Instructed students in food preparation and presentation skills.
- Organized hands-on cooking demonstrations to enhance student engagement.
- Developed lesson plans for culinary techniques and food safety practices.
Education
Master of Hospitality Management -
DeVry University
Atlanta, GA 10.2024 - 06.2026
Bachelor of Hospitality Management -
Le Cordon Bleu Scottsdale
Scottsdale, AZ 08.2008 - 09.2009
Associate of Science - Culinary
Le Cordon Bleu Atlanta
Atlanta, GA 08.2007 - 08.2008
Tattnall County High School
Reidsville, GASkills
- Hospitality operations management
- Customer service management
- Culinary planning
- Clear verbal communication
- Effective written communication
- Active listening
- Nonverbal communication
- Empathy and understanding
Certification
- Servsafe Instructor
- Servsafe Manager
- Customer service certification
Timeline
Master of Hospitality Management -
DeVry University
10.2024 - 06.2026
Hospitality customer service
Trinity Healthcare
02.2020 - Current
Executive Sous Chef
Grady Memorial Hospital/ children’s healthcare
07.2016 - 02.2020
Culinary Arts Instructor
Job Corps Trade School
08.2010 - 06.2016
Bachelor of Hospitality Management -
Le Cordon Bleu Scottsdale
08.2008 - 09.2009
Associate of Science - Culinary
Le Cordon Bleu Atlanta
08.2007 - 08.2008
Tattnall County High School