Summary
Work History
Education
Skills
Timeline
Generic

Savina Lopez

Midland

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Work History

Housekeeper

Self-employeed
06 2024 - Current
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Greeter/Customer service

Walmart
03 2009 - 01 2011
  • Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Encouraged participation in store loyalty programs, enhancing customer engagement.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Answered customer questions and pointed individuals in right directions.

Customer Service Manager

Safeway
01 1995 - 01 2008
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Developed customer service manual to standardize procedures across all departments.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Business and Clerical - Business

Roswell Job Corp
06.1988

GED -

San Juan College
03.1992

Skills

  • Vacuuming
  • Cleaning bathrooms
  • Ceiling fans
  • Residential cleaning
  • Floor scrubber machines
  • Building maintenance
  • Folding clean laundry
  • Care of fine art

Timeline

Housekeeper

Self-employeed
06 2024 - Current

Greeter/Customer service

Walmart
03 2009 - 01 2011

Customer Service Manager

Safeway
01 1995 - 01 2008

Business and Clerical - Business

Roswell Job Corp

GED -

San Juan College

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