Kristy Savage
Avon,OH
Summary
Accomplished and detail-oriented analyst with extensive experience in research, data analysis and project management within Progressive's personal auto product. Proven track record of leading complex initiatives, such as the pre-bind Michigan Verification (MiV) project and new PIP pricing methodology, by leveraging strong analytical skills and cross-functional collaboration. Adept at mentoring and onboarding team members, nurturing a supportive, inclusive, and productive work environment. Skilled in adapting technical processes to enhance efficiency, accuracy, and compliance, with a focus on continuous improvement and strategic problem-solving. Recognized for effective communication and leadership abilities, consistently delivering high-quality results that drive organizational success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Product Analyst
Progressive Insurance
06.2011 - Current
- Oversaw the implementation of the first pre-binding verification model in Michigan auto (MiV) which involved facilitating cross-functional initiatives among different departments like Product Legal, CRM, Underwriting, and Information Technology.
- Collaborated with the Michigan product team to research, develop, and optimize a more accurate and legally permissible territory model.
- Adapted monthly reporting processes to increase efficiency and accuracy.
- Mentored and/or helped onboard newly hired product analysts and managers.
- Reviewed prior approval auto filings, communicating and resolving errors, and ensuring compliance with the goal streamlining approval process.
- Established and maintained trustworthy relationships with external organizations such as the Michigan Auto Insurance Placement Facility (MAIPF) and the Michigan Department of Financial Services (DIFS) fraud investigation unit.
- Built and adapted daily scans to pinpoint fraudulent policies by reverse engineering their strategy to optimize loopholes in Progressive's payment policies.
- Analyzed, audited, and organized policy data to comply with dynamic requests from outside examiners executing a market conduct exam in Michigan.
- Evaluated effectiveness of partially overlapping QIL filters in Michigan which fired at different points in the quote flow providing a clear A/B test for the Underwriting group.
- Constructed and maintained a state-specific free look verification model for New York to address problematic broker activity; collaborated with underwriting to implement the FLVi model into the state which included analytical work to adjust the state-specific model accordingly.
- Organized multiple claims summits for New York, intaking suggestions for possible fraudulent segments of business and producing necessary data for group review and discussion.
Pricing Analyst
Progressive Insurance
10.2006 - 06.2011
- Managed pricing responsibilities for numerous states including New York, Tennessee, South Carolina, Minnesota, Iowa, Maryland and Delaware.
- Implemented the first two rate revisions with Rate Stability pricing mechanisms.
- Oversaw monthly Personal Lines Auto Accident Period Report.
- Facilitated new hire training and refresher courses, covering pricing trends and their application in the pricing indication.
- Instructed WALTER training in Marketing University's Trend Analysis course.
- Completed cost benefit analysis to determine profitability of extending rental coverage to claimants with a total loss.
Education
Bachelor of Science - Actuarial Science
Ohio University
Athens03-2006
Skills
- MS Office Suite
- SAS
- SQL
- Project Management
- Underwriting
- Coaching and Mentoring
- Presto
Timeline
Product Analyst
Progressive Insurance
06.2011 - Current
Pricing Analyst
Progressive Insurance
10.2006 - 06.2011
Bachelor of Science - Actuarial Science
Ohio University
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