SAVAHNNA RUSSO
Rancho Cucamonga,CA
Summary
Dedicated Community Manager with 12 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Manager
Bridge Property Management, 736 Units
Ontario, CA
10.2020 - 05.2022
- Supervised fourteen employees by overseeing employee relations, meetings, ongoing training and coaching on best practices and protocols
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Oversaw repairs and enhancements by working closely with maintenance staff
- Performed regular inspections on buildings, communal areas, and vacant units, identifying necessary repairs
- Saved money by operating community within budget
- Recommended property improvements based on detailed evaluations of current property conditions
- Processed move-ins, initiating leases, executing renewals and handling move-outs, refunds, and collections
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Used communication, negotiation, and critical thinking skills to settle resident disputes
- Drove facility growth and increased resident morale by planning special activities
- Improved NOI through rent growth and expense management.
Community Manager
Bridge Property Management, 346 Units
Chino Hills, CA
02.2019 - 10.2020
- Brand new Luxury Lease up property, oversaw entire project, with team of eight employees.
- Dealt with city and subcontractors. Monitored all warranties making sure all issues had been resolved before all deadlines.
- Collected rent and other types of payments from residents, keeping reports on those paying on time and delinquent Ledgers
- Increase occupancy from 18% to 99% within 19-months
- Property sold off market to AMC
Community Manager
Bridge Property Management, 320 Units
Moreno Valley, CA
04.2017 - 02.2019
- Managed section 8/market rent community
- Supervised eight employees by overseeing employee relations, ongoing training, meetings, and coaching
- Dealt with caseworkers daily
- Collected and posted section 8 payments and regular rent
- Saved money by shopping for best deals and staying in budget
- Market survey, rent increases, lease renewals, credit checks, security deposits, refunds, and collections
- Increased collections from 84% to 99% and occupancy from 89% to 98%
- Sold property to Livcor and Bridge stayed on as Management.
Community Manager
Greystar Management, 200 Units
Redlands, CA
01.2016 - 03.2017
- Managed all day-to-day office operations
- Supervised five team members
- Maintained open lines of communication with property owners
- Lead weekly conference, and marketing calls
- Rented apartments, ran credit checks, processed applications, collected, and posted rents
- Weekly and monthly reporting, MOR, budget, variance, financials
- Make ready inspections for new move-ins
- Gilpin & Castelli Management 45-255 Units
Property Floater
Gilpin & Castelli Management 45 To 255 Units
Inland Empire / Los Angeles Areas , CA
08.2010 - 01.2016
- Worked for numerous properties, including, Section 8, HUD and LITC
- Showed units, rented apartments, hosted open houses
- Annual re-certifications, 3-day pay or quit and violations notices
- Collected and processed rent payments
- Recorded and made deposits at local banks
- Escalated various reports and kept exceptionally clean accurate notes
- Collaborated with vendors, repairs, move-ins/move-outs
- Run credit checks, refunds, security deposits and collections
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues
Education
Associate Degree - Business Administration
Mt San Antonio College
Walnut, CASkills
Technical Software Skills
- Bluemoon, BI, Budget Management, Customer Service, Excel, Leadership, Marketing, MS Office, Power Point, Rent Café, Rent Dynamics, Rent Max, Sight Plan, Team Building, Time Management, Word, Yardi7s Voyager
Additional Information
- AWARDS/ACHIEVEMENTS , Rookie of the year, Excellence in Performance Standards, Effective Rent Leader, Beat NOI Shop Star, Excellence in Resident Events. Most Improved Property and Highest Achievement Awards s
Certification
CPM-IREM
Timeline
Community Manager
Bridge Property Management, 736 Units
10.2020 - 05.2022
Community Manager
Bridge Property Management, 346 Units
02.2019 - 10.2020
Community Manager
Bridge Property Management, 320 Units
04.2017 - 02.2019
Community Manager
Greystar Management, 200 Units
01.2016 - 03.2017
Property Floater
Gilpin & Castelli Management 45 To 255 Units
08.2010 - 01.2016
Associate Degree - Business Administration
Mt San Antonio College
CPM-IREM
Similar Profiles
Brian BanuelosBrian Banuelos
Assistant Community Manager at Grammercy/Bridge Property Management-387 UnitsAssistant Community Manager at Grammercy/Bridge Property Management-387 Units
Jasmine WilliamsJasmine Williams
Assistant Manager at Willow Bridge Property Management LlcAssistant Manager at Willow Bridge Property Management Llc
Hailey ONealHailey ONeal
Assistant Property Manager at Bridge Property Management- Reserve at RiverWalkAssistant Property Manager at Bridge Property Management- Reserve at RiverWalk