Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savai Calloway

Sacramento,CA

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 75 pounds. Highly experienced in performing quality inspections and machinery operations. Conscientious data entry representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Amazon Accociate

Amazon
Sacramento, CA
01.2022 - 03.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Front Desk Night Auditor

Hampton Inn Suites
Sacramento, CA
01.2021 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Monitored facility security for guest and personnel safety.

Leasing Consultant

Tricon Residential
Nashville, TN
08.2020 - 01.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained sufficient number of units market-ready for lease.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Data Entry Clerk

Universal Capacity Solutions
Nashville, TN
02.2020 - 08.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Located and corrected data entry errors and reported to management.
  • Added documents to file records and created new records to support filing needs.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Manager

Burger King
Smyrna, TN
05.2019 - 12.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.

Restaurant Team Member

McDonald's
Smyrna, TN
02.2015 - 04.2019
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Greeted customers at drive-thru and took food orders.

Education

High School Diploma -

Smyrna High School
Smyrna, TN
05.2020

Skills

  • Cash Handling
  • Sales expertise
  • Practice management
  • Stocking and replenishing
  • Computer competencies
  • Business administration
  • Preparing reports
  • New hire training
  • Customer service orientation
  • Database Management
  • 40 WPM typing speed
  • Multi-line phone proficiency

Timeline

Amazon Accociate

Amazon
01.2022 - 03.2022

Front Desk Night Auditor

Hampton Inn Suites
01.2021 - 09.2021

Leasing Consultant

Tricon Residential
08.2020 - 01.2021

Data Entry Clerk

Universal Capacity Solutions
02.2020 - 08.2020

Manager

Burger King
05.2019 - 12.2019

Restaurant Team Member

McDonald's
02.2015 - 04.2019

High School Diploma -

Smyrna High School

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Savai Calloway