Savana Al-Tawarah
Amman,Jordan
Summary
- Motivated team player experienced in providing exceptional customer service.
- Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints.
- Possesses exceptional communication, organizational and multitasking skills.
- Committed to providing the highest quality service and creating a positive customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cs Mena And Fordeal Companies
Amman
11.2018 - 01.2020
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed up with customers regarding product functionality and overall satisfaction
- Addressed customers courteously using suitable methods and problem-solving skills
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Updated and maintained database with accurate customer information and timely data entry
- Remained open to feedback from supervisor and peers to build and improve skills set.
Education
B.Sc In Insurance and Risk Management -
Hashemite University
07.2016
Skills
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed up with customers regarding product functionality and overall satisfaction
- Addressed customers courteously using suitable methods and problem-solving skills
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Updated and maintained database with accurate customer information and timely data entry
- Remained open to feedback from supervisor and peers to build and improve skills set
- Microsoft Office (Windows, Excel, Word and PowerPoint)
- Data Base
- Team Player
- Social Media
- Report Creation
- Staff Training
- Customer Relations
- Critical Thinking
- Call Center Operations
- Promotional Support
- Technical Support
- Records Preparation
- Order Fulfillment
- Report Preparation
- Report Transcription
- Retail Sales Customer Service
- Administrative Support
- Order Processing
Languages
- Arabic, Native
- English, Advanced
Timeline
Customer Service Representative
Cs Mena And Fordeal Companies
11.2018 - 01.2020
B.Sc In Insurance and Risk Management -
Hashemite University
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