Savana Hanson
Sawyer,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Director
James Hodge Auto Group
01.2023 - Current
- Managed technicians, parts department, and service department.
- Processed warranty claims
- Implemented strategies to increase efficiency within the dealership.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Collaborated with community members to develop and implement new processes
Warranty Administrator
James Hodge Auto Group
03.2022 - Current
- Verified client information by analyzing existing evidence on file.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Warranty Administrator
Forest Lane Chrysler Dodge Jeep Ram
06.2020 - 02.2022
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
Assistant Trainer
Mcphaul Performance Horses
09.2019 - 04.2020
- Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Built and maintained professional relationships with vendors and suppliers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Assisted with the development of evaluation criteria for training programs, ensuring alignment with organizational goals and objectives.
- Developed lesson plans, instructional materials for students and their horses.
Barn Manager
Woodhaven Stable
06.2013 - 09.2019
- Collaborated with trainers in designing individualized exercise programs tailored to each horse''s specific needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored overall health and well-being of 110 horses, paying attention to signs of concern as well as managing boarders requests and concerns.
- Defined clear targets and objectives and communicated to other team members.
Horseback Riding Instructor
Woodhaven Stable
06.2013 - 09.2019
- Organized activities to promote learning and increase student enjoyment.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Education
Bachelor Of Science - Animal Science
Texas A&M University - Commerce
Commerce, TX05.2019
Associate Of Science - Science
Collin College
Plano, TX05.2017
Skills
- Payroll and budgeting
- Performance Analysis
- Bookkeeping
- Operations Management
- Staff Development
- Team Leadership
- Client meetings
- Data Analysis
- Training and mentoring
- Data Entry
- Organizational Skills
- Problem Resolution
- Organization and Time Management
- Team Management
- Customer Service
Timeline
Service Director
James Hodge Auto Group
01.2023 - Current
Warranty Administrator
James Hodge Auto Group
03.2022 - Current
Warranty Administrator
Forest Lane Chrysler Dodge Jeep Ram
06.2020 - 02.2022
Assistant Trainer
Mcphaul Performance Horses
09.2019 - 04.2020
Barn Manager
Woodhaven Stable
06.2013 - 09.2019
Horseback Riding Instructor
Woodhaven Stable
06.2013 - 09.2019
Bachelor Of Science - Animal Science
Texas A&M University - Commerce
Associate Of Science - Science
Collin College
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