Savana Hanson
Sawyer,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Director
James Hodge Auto Group
Broken Bow, OK
01.2023 - Current
- Managed technicians, parts department, and service department.
- Processed warranty claims
- Implemented strategies to increase efficiency within the dealership.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Collaborated with community members to develop and implement new processes
Warranty Administrator
James Hodge Auto Group
Broken Bow, OK
03.2022 - Current
- Verified client information by analyzing existing evidence on file.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Warranty Administrator
Forest Lane Chrysler Dodge Jeep Ram
Dallas, TX
06.2020 - 02.2022
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
Assistant Trainer
Mcphaul Performance Horses
Golden, CO
09.2019 - 04.2020
- Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Built and maintained professional relationships with vendors and suppliers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Assisted with the development of evaluation criteria for training programs, ensuring alignment with organizational goals and objectives.
- Developed lesson plans, instructional materials for students and their horses.
Barn Manager
Woodhaven Stable
Allen, TX
06.2013 - 09.2019
- Collaborated with trainers in designing individualized exercise programs tailored to each horse''s specific needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored overall health and well-being of 110 horses, paying attention to signs of concern as well as managing boarders requests and concerns.
- Defined clear targets and objectives and communicated to other team members.
Horseback Riding Instructor
Woodhaven Stable
Allen, TX
06.2013 - 09.2019
- Organized activities to promote learning and increase student enjoyment.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Education
Bachelor Of Science - Animal Science
Texas A&M University - Commerce
Commerce, TX05.2019
Associate Of Science - Science
Collin College
Plano, TX05.2017
Skills
- Payroll and budgeting
- Performance Analysis
- Bookkeeping
- Operations Management
- Staff Development
- Team Leadership
- Client meetings
- Data Analysis
- Training and mentoring
- Data Entry
- Organizational Skills
- Problem Resolution
- Organization and Time Management
- Team Management
- Customer Service
Timeline
Service Director
James Hodge Auto Group
01.2023 - Current
Warranty Administrator
James Hodge Auto Group
03.2022 - Current
Warranty Administrator
Forest Lane Chrysler Dodge Jeep Ram
06.2020 - 02.2022
Assistant Trainer
Mcphaul Performance Horses
09.2019 - 04.2020
Barn Manager
Woodhaven Stable
06.2013 - 09.2019
Horseback Riding Instructor
Woodhaven Stable
06.2013 - 09.2019
Bachelor Of Science - Animal Science
Texas A&M University - Commerce
Associate Of Science - Science
Collin College