Summary
Overview
Work History
Education
Skills
Certification
Timeline
Savanah Elrod

Savanah Elrod

Summary

Energetic General Manager with 9 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Sonic Drive-in
2023 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Sonic Drive-in
2021 - 2023
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Shift Leader

Starbucks
2020 - 2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Shift Manager

Sonic Drive-in
2019 - 2021
  • Monitored team members to verify work quality and address concerns.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Crew Member

Sonic Drive in
2017 - 2019
  • Trained new team members on procedures, customer service, and sales techniques.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Associate of Applied Science -

Lonestar , Kingwood
01-2028

Skills

  • Advertising and marketing
  • Sales
  • Budget coordination
  • Leadership
  • Interpersonal skills
  • Training and coaching
  • Schedule coordination
  • Food safety
  • POS system
  • Customer service
  • Time management
  • Verbal and written communication

Certification

  • Serv-Safe Training


Timeline

General Manager - Sonic Drive-in
2023 - Current
Assistant Manager - Sonic Drive-in
2021 - 2023
Shift Leader - Starbucks
2020 - 2021
Shift Manager - Sonic Drive-in
2019 - 2021
Crew Member - Sonic Drive in
2017 - 2019
Lonestar - Associate of Applied Science,

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