Savanah Goff

Receptionist

Animal Care Center

09.2023 - Current

Scheduled appointments using clinic management software, optimizing daily workflow for veterinarians.
Maintained accurate patient records, ensuring compliance with data protection regulations.
Processed payments and managed cash register operations, enhancing transaction efficiency.
Coordinated communication between veterinary staff and clients regarding treatment plans and follow-ups.
Assisted in inventory management by tracking supplies and placing orders as needed.
Trained new reception staff on operational procedures and customer service standards.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Managed incoming calls, directing inquiries to appropriate staff members efficiently.
Greeted and assisted clients, ensuring a welcoming environment for pet owners and their animals.