Savanah Gutierrez
Riverside,CA
Summary
High-Energy, Highly Motivated & Dedicated With Extensive Experience In Four Different Customer Service Industries. Combined Of 13 years Of Success In Customer Service,
Health Care/ Patient Care,
Hospitality Service, Public Relations & Loan Services. Consistently Exceeds Sale Goals & Expectations. Solid Team Player With Upbeat, Positive Attitude And Proven Skills In Establishing Rapport With Clients/Customers. Motivated To Maintain Client Satisfaction And Contribution To Company Success. Communication, Articulate, Fast, Enthusiastic, And Results-Oriented With Demonstrated Passion For Building Relationships, Cultivating Partnerships And Growing Businesses.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Soft Touch Dental Care & Lakeshore Village Dental Group
Corona , Ca
2016 - 2019.02
- Verified, updated and entered patients information into system.
- Conducted insurance breakdowns & collected co-pays from patients and arranged payment schedules.
- Answered and managed incoming calls and emails.
- Increased office organization by developing filing system and customer database protocols.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Conducted patient reviews after every procedure to ensure patient is satisfied and happy overall with customer service, procedure, sanitations etc. .
- Edit and update promotional material and publications (brochures, videos, social media posts etc.)
- Instructed patients on postoperative care to protect dental work and promote healing.
Post-Closing Coordinator
Provident Mortgage Bank
Riverside , Ca
2015.01 - 2016.12
- Secondary Marketing, Excel/Word/Empower Experienced.
- My primary responsibility was to retrieve packages from our onsite storage. Retrieve Titles from Imaging and monitor trailing docs coming into the office. Prepared and Delivered Trailing Documents (Final Title Policy, Recorded Deed of Trust/Mortgage, Re-recorded Deed of Trust/Mortgage and Correction Affidavits). Ensure all Title Policy includes all the required endorsement and all trailing documents. Ensure that all data corrections (if needed) is met in a timely manner to ensure accuracy, and to ship the documents to the secondary market investor.
- Contacting Title Officers, Loan Officers & Various Counties to retrieve Deeds and Docs before due date to complete file.
- • Documenting shipping information in system.
- Assisting with other duties as necessary from junior processors, Processors, Imaging & Management.
Receptionist
TA Truck Stop
Ontario , CA
2012.01 - 2013.12
- Customer Service, Appointment Setups, Office Work (Invoices, Filing, Pick-ups and Drop-offs).
- Maintained daily calendars, set appointments with clients.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated and communicated with over 200 clients daily at TA to gather new customers for company.
- Processed payments and updated accounts to reflect balance changes.
Server Waitress
Hamilton Walkers
Champaign , IL
2023 - 2024
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Dental Office Front Desk
Advanced Periodontics
Arlington Heights , IL
2021 - 2023
- Customer service, Checked patients in and out, Scheduled cleanings and dental appointments, verified insurance and collected co-pays to keep business administrative and financial records current for 6 different dental offices.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Managed all payments processing, invoicing and collections tasks.
- Entered procedure codes, diagnosis codes and patient information into billing software for insurance breakdowns.
- Collected, posted and managed patient account payments.
- Submitted claims to insurance companies.
- Performed insurance verification, pre-certification and pre-authorization.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Education
High School Diploma -
Abraham Lincoln High School
2012
John W. North High School
Riverside, CA2011-01
Skills
- Outstanding Customer Service
- Detail-Oriented
- Fast Learner.
- Customer Transactions
- Works Independently With Minimal Supervision
- HIPPA Training
- Medicare Payor Regulations
- Microsoft
- Eaglesoft System Operations
References
Reanne Willams (217) 202-4214 (Former Supervisor)
Jorge Elvir ( 847) 345-4306 (Colleague)
Natayla Clay (312)-806-3781 (Colleague)
Timeline
Post-Closing Coordinator
Provident Mortgage Bank
2015.01 - 2016.12
Receptionist
TA Truck Stop
2012.01 - 2013.12
Front Desk Receptionist
Soft Touch Dental Care & Lakeshore Village Dental Group
2016 - 2019.02
Server Waitress
Hamilton Walkers
2023 - 2024
Dental Office Front Desk
Advanced Periodontics
2021 - 2023
High School Diploma -
Abraham Lincoln High School
John W. North High School
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