Summary
Overview
Work History
Education
Skills
Timeline
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Savanah Hernandez

Valencia,CA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

3
3
years of professional experience

Work History

ER Admissions Clerk

UCLA Health
Santa Monica, CA
03.2023 - Current
  • Interviewed patients to complete case histories and intake forms.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Responded to requests from doctors, nurses or other staff members in a timely manner.
  • Answered phone calls promptly and directed inquiries to appropriate personnel or departments.
  • Provided customer service support by answering questions regarding hospital policies and procedures.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Behavior Therapist

Working With Autism
Arleta, CA
05.2022 - 01.2023
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Maintained safe, organized and therapeutic environment to enhance patient comfort.
  • Engaged in research projects related to behavior modification strategies for individuals with autism spectrum disorders or other developmental disabilities.
  • Created visual aids such as charts or graphs that illustrated client progress over time.

Data/COVID-19 Tester

Infiniti Health
Burbank, CA
12.2021 - 06.2022
  • Attended regular meetings with supervisors and managers to discuss progress made towards goals set by the organization.
  • Collected swab samples from patients for laboratory analysis of COVID-19 status.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Conducted follow up calls with patients after their tests were completed to ensure compliance with quarantine protocols if applicable.

Caregiver

Raya's Paradise
Hollywood, CA
12.2020 - 11.2021
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Followed safe lifting and transferring techniques to transport residents.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.

Education

High School Diploma -

Sylmar Charter High School
Sylmar, CA
06-2019

Skills

  • Insurance Verification
  • Medical Terminology
  • Invoice Preparation
  • Medical Records Verification
  • Applied Behavior Analysis
  • Treatment Planning
  • Behavioral Plan Management
  • Psychosocial Assessments
  • HIPAA Compliance
  • Exposure Reporting
  • CPR and First Aid

Timeline

ER Admissions Clerk

UCLA Health
03.2023 - Current

Behavior Therapist

Working With Autism
05.2022 - 01.2023

Data/COVID-19 Tester

Infiniti Health
12.2021 - 06.2022

Caregiver

Raya's Paradise
12.2020 - 11.2021

High School Diploma -

Sylmar Charter High School

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Savanah Hernandez