Savanah Jackson
Summary
A seasoned professional with 16 years of diverse experience in healthcare and customer service roles. Extensive background in patient care, administrative tasks, and telehealth coordination, demonstrating strong organizational and communication skills. Eager to leverage these skills in an Administrative Assistant role to facilitate efficient office operations.
Overview
17
17
years of professional experience
Work History
Clinical Assistant
The City of Milwaukee Health Department (WIC)
08.2023 - Current
- Proficiently managed clinical procedures, demonstrating expertise in administering healthcare services and ensuring a high standard of patient care
- Facilitated effective communication between healthcare professionals and clients, fostering a supportive and informative environment
- Implemented critical thinking and problem-solving skills in complex medical scenarios, contributing to accurate diagnoses and treatment plans
- Demonstrated exceptional organizational skills in maintaining precise medical records, ensuring compliance with regulatory standards, and facilitating smooth administrative processes.
Patient Care Technician
Ascension Elmbrook Hospital
12.2022 - 08.2023
- Provided compassionate and attentive care to patients, ensuring their comfort and well-being during their stay at Ascension of Elmbrook
- Effectively communicated with healthcare teams to coordinate and implement care plans, resulting in streamlined and comprehensive patient support
- Demonstrated quick thinking and problem-solving abilities in high-pressure situations, contributing to timely and accurate responses to patient needs
- Maintained meticulous and organized patient records, adhering to strict protocols and contributing to efficient administrative processes within the healthcare facility.
Certified Nursing Assistant
Milwaukee VA Medical Center
08.2022 - 11.2022
- Provided dedicated and compassionate care to veterans, ensuring their comfort and well-being throughout their hospital stay
- Fostered clear and effective communication between healthcare teams, facilitating seamless coordination and delivery of patient care
- Demonstrated exceptional problem-solving skills in critical situations, contributing to timely and accurate responses to patient needs
- Maintained precise and organized patient records, upholding strict compliance with healthcare protocols and supporting efficient administrative operations within the hospital.
Certified Nursing Assistant
APN Staffing
12.2020 - 06.2022
- Delivered compassionate and attentive care to diverse patients under the APN Staffing Agency, ensuring their comfort and well-being throughout their assignments
- Facilitated effective communication between healthcare teams and patients, contributing to seamless coordination and the delivery of personalized care
- Applied quick thinking and adept problem-solving skills in various healthcare settings, ensuring timely and appropriate responses to patient needs
- Maintained meticulous and organized patient records, adhering to rigorous industry standards and bolstering efficient administrative operations within the agency.
Tele-Health Coordinator
Horizon HealthCare
06.2018 - 11.2020
- Orchestrated seamless telehealth services, ensuring patients received the highest quality of care through remote channels
- Established and maintained clear lines of communication between healthcare providers and patients, ensuring all telehealth appointments ran efficiently
- Demonstrated adept problem-solving skills to troubleshoot any technical or logistical issues that arose during telehealth sessions
- Maintained precise and up-to-date records of telehealth appointments, upholding strict compliance with industry regulations and bolstering efficient administrative operations within Horizon Healthcare.
Certified Nursing Assistant
St. Anne's Salvatorian Campus
09.2016 - 04.2018
- Provided compassionate and dedicated care to residents, prioritizing their comfort and well-being throughout their stay at St
- Anne's Salvatorian Campus
- Facilitated clear and effective communication between healthcare teams and residents, ensuring a supportive and informative environment
- Demonstrated quick thinking and adept problem-solving skills in various healthcare scenarios, contributing to timely and accurate responses to resident needs
- Maintained meticulous and organized resident records, adhering to strict compliance with healthcare protocols and supporting efficient administrative operations within the campus.
Call Center Representative
JC Penny
05.2013 - 08.2016
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations to enhance the shopping experience
- Demonstrated proficiency in navigating complex systems and databases to efficiently process orders, track shipments, and facilitate returns or exchanges
- Employed active listening and effective communication skills to understand customer concerns and provide accurate information, resulting in high levels of customer satisfaction
- Met and exceeded performance metrics for call resolution, customer satisfaction, and upselling, consistently achieving or surpassing set targets.
Customer Care Representative LL
Concentrix
02.2007 - 04.2013
- Provided exemplary customer service by addressing inquiries, resolving issues, and offering tailored solutions to enhance overall customer satisfaction
- Demonstrated advanced proficiency in utilizing complex systems and databases to efficiently process orders, track shipments, and facilitate returns or exchanges
- Applied active listening and clear communication skills to empathetically understand customer concerns, resulting in swift and accurate issue resolution
- Consistently met or exceeded performance benchmarks for call resolution, customer satisfaction, and upselling, showcasing a strong commitment to achieving organizational targets.
Education
Administrative Assistant Certification -
Gener8tor
Skills
- Healthcare Administration
- Appointment Scheduling
- Medical Office Software (eg, Epic, Cerner)
- Inventory Management
- Emotion Intelligence
- Health Insurance Portability and Accountability Act (HIPAA)
- Patient Follow-Up and Communication
- Data Entry and Records Management
- Cross-functional Team Collaboration
- Medical Records Organization
- Patient Care Coordination
- Interpersonal Communication
- Records Management Systems
- Data Entry Documentation
- Customer Service
- Database Organization
- Critical Thinking
- Multi-Line Phone Systems
- Microsoft Office
- Phone Call Answering
- Staff Motivation
- Time Management
- Customer and Client Relations
- Documentation
- Prioritization
- Document Filing
Timeline
Clinical Assistant
The City of Milwaukee Health Department (WIC)
08.2023 - Current
Patient Care Technician
Ascension Elmbrook Hospital
12.2022 - 08.2023
Certified Nursing Assistant
Milwaukee VA Medical Center
08.2022 - 11.2022
Certified Nursing Assistant
APN Staffing
12.2020 - 06.2022
Tele-Health Coordinator
Horizon HealthCare
06.2018 - 11.2020
Certified Nursing Assistant
St. Anne's Salvatorian Campus
09.2016 - 04.2018
Call Center Representative
JC Penny
05.2013 - 08.2016
Customer Care Representative LL
Concentrix
02.2007 - 04.2013
Administrative Assistant Certification -
Gener8tor
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