Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Savanah Maestas

Rio Rancho,NM

Summary

Compassionate Case Manager experienced in Behavioral Health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IOP Case Manager

Icarus Behavioral Health
08.2023 - Current
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Developed and implemented training programs for staff.
  • Established and maintained relationships with key stakeholders.
  • Analyzed trends and data to inform decision-making and program development.

Medication Technician

Icarus Behavioral Health
01.2023 - 08.2023
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reordered medication to maintain adequate supply.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored medication storage area to maintain medication security and control.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Operations Administrator

Icarus Behavioral Health
11.2022 - 01.2023
  • Directs practices and objectives that will provide a Mission, Purpose, and Vision oriented, high-performance culture that emphasizes empowerment, teamwork, compassion, quality, productivity with high standards, customer service, and problem solving.
  • Provided answers to customer questions via phone and email, typically within 2 hours.
  • Supported clinical team by handling all administrative tasks.
  • Assisted with documenting key processes and procedures and security protocols.
  • Evaluated current operational practices and suggested improvement strategies.
  • Motivated and trained employees to maximize team productivity.
  • Coordinated meetings for department both in office and remotely via Microsoft Teams.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Gave corrective actions and partook in the firing/hiring process of all employees
  • Conducted client interventions and gave counselings to patient population when needed
  • First to act regarding team member/client issues
  • Upheld the values of Icarus Behavioral Health and the the goal of putting the patients first and foremost

Lead Behavioral Health Technician

Icarus Behavioral Health
06.2022 - 11.2022
  • 12 hour shifts maintained so that clients always remain in the view and presence of a staff member
  • Conducting Wellness checks every 15 minutes to assure clients are safe for themselves and others.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Assisted in development of therapeutic activities for patients.
  • Organized recreational activities to assist in patient recovery.
  • Counseled and mentored clients on substance use and life choices.

Certified Pharmacy Technician (CPhT)

Lovelace Westside Hospital
01.2022 - 05.2022
  • Doing routine Pyxis fills and inventory counts as aligned with the Pyxis and Pharmogistics programs
  • Using Epic software to converse with staff and complete dispense prepping, compounding and repackaging and other tasks for nurses and PCPs.

Certified Pharmacy Technician (CPhT)

United Grocery
09.2021 - 01.2022
  • Completing daily Data Entry from EScripts sent into the pharmacy
  • Taking many phone calls from patients, doctors, insurance companies and other pharmacies and making sure their needs are met through myself or through the Pharmacist as needed.

Pharmacy Technician Student

Carrington College
03.2021 - 11.2021
  • Modules on Retail Pharmacy: Medical Billing, Typing, Customer Service, filling prescriptions, reading sig code text, HIPAA, pharmacy law, data entry
  • Modules on Compounding Pharmacy: compounding lotions, liquid medications, salves and other topical medications
  • Manual unit dose packaging, all forms of compounding math and learning how to use compounding equipment.

MUSEUM ASSISTANT

UNMAM
08.2017 - 05.2018
  • Greeting visitors and educating them about current exhibits
  • Organizing with staff to prepare for opening events and educational conferences.

Education

Evolutionary Anthropology -

UNM

Pharmacy Technology -

Carrington College

Skills

  • Customer service (10 years)
  • Administrative Experience
  • Pharmacy technician experience
  • Data Entry
  • Medical Terminology
  • Compounding Medications
  • HIPAA
  • Analysis skills
  • Order entry
  • Medical billing
  • Typing
  • Insurance Verification
  • Computer literacy
  • Cash Handling
  • Hospital Experience
  • Epic
  • Patient Support
  • Discharge Planning
  • Referral Coordination
  • Health History Documentation
  • Case Management
  • Community Outreach
  • KIPU
  • Aseptic Technique
  • Group Therapy

Accomplishments

CPI Certified

CPR Certified

ASAM Certified

Certification

  • Basic Life Support (BLS)
  • Pharmacy Technician License
  • CPR Certification
  • PTCB Certification
  • Registered Pharmacy Technician
  • Pharmacy Intern License

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Operations Administrator

Timeline

IOP Case Manager

Icarus Behavioral Health
08.2023 - Current

Medication Technician

Icarus Behavioral Health
01.2023 - 08.2023

Operations Administrator

Icarus Behavioral Health
11.2022 - 01.2023

Lead Behavioral Health Technician

Icarus Behavioral Health
06.2022 - 11.2022

Certified Pharmacy Technician (CPhT)

Lovelace Westside Hospital
01.2022 - 05.2022

Certified Pharmacy Technician (CPhT)

United Grocery
09.2021 - 01.2022

Pharmacy Technician Student

Carrington College
03.2021 - 11.2021

MUSEUM ASSISTANT

UNMAM
08.2017 - 05.2018

Evolutionary Anthropology -

UNM

Pharmacy Technology -

Carrington College

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Savanah Maestas