Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savanah Nehls-Nesmith

Hickory,NC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Barista Trainer

Starbucks
05.2022 - Current
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled cash and processed payments accurately to avoid errors.
  • Maintained regular and consistent attendance and punctuality.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Delivery Driver

Domino's Pizza
09.2021 - 12.2022
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Delivered orders to customers to drive full satisfaction.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Store Co-Manager

Journeys Shoes
10.2015 - 05.2021
  • Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Collaborated with co-manager in fostering a positive work environment that encouraged teamwork and motivated staff to excel.
  • Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
  • Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs.
  • Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
  • Conducted regular audits on operational processes to identify inefficiencies or discrepancies requiring corrective action plans implementation.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Shift Supervisor

Starbucks
05.2019 - 09.2020
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.

Customer Service Representative

Fiserv
10.2017 - 02.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.

Elderly Caregiver

Home Instead Senior Care Home
02.2014 - 03.2015
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.

  • Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.

Education

Criminal Justice

CVCC
Hickory, NC

High School Diploma -

Saint Stephens High School
Hickory, NC

Skills

  • Health Codes Compliance
  • Coffee Expertise
  • Sales Proficiency
  • Leadership Experience
  • Performance Monitoring
  • Staff Coaching
  • Sales Expertise
  • Inventory management
  • Interpersonal communication
  • Cash handling
  • Health and safety compliance
  • Customer service excellence
  • Training program development
  • Opening and Closing Duties

Timeline

Barista Trainer

Starbucks
05.2022 - Current

Delivery Driver

Domino's Pizza
09.2021 - 12.2022

Shift Supervisor

Starbucks
05.2019 - 09.2020

Customer Service Representative

Fiserv
10.2017 - 02.2019

Store Co-Manager

Journeys Shoes
10.2015 - 05.2021

Elderly Caregiver

Home Instead Senior Care Home
02.2014 - 03.2015

Criminal Justice

CVCC

High School Diploma -

Saint Stephens High School

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Savanah Nehls-Nesmith