Shaundelle Grant-Pertab
Lilburn,GA
Summary
A passionate customer – oriented driven individual with distinguished experience in office management (including secretariat duties); accounting, property management capabilities and data entries. A self motivated academic with great initiatives and good judgments to solve complicated problems to achieve goals.
Overview
31
31
years of professional experience
Work History
Office Manager
TABS AUTOMOTIVE, LLC
08.2014 - Current
- Prepared Administrative manuals, Brochures, flyers, and other communication materials for the Company
- Provided administrative support to employees within the service department such as ordering parts, building and maintaining excellent vendor communication, and preparing estimates and receipt
- Bill all sales and post into accounting
- Prepare and Process paychecks for employees and make monthly payments to all appropriate financial institutions in a timely manner
- Accurately record sales, profits, and commissions payable on all sold units, and to maintain accurate accounting of vehicle inventories
- Implemented and maintained record management and documentation system
- Maintained contact and relationship with customers to foster excellent customer relations
- Analyzed and resolved customers' issues and complaints in a timely manner.
Property Manager
TABS HAVEN PROPERTY MANAGEMENT
02.2006 - Current
- Rent Responsibilities
- Set rent levels to attract tenants
- Collected rent - Ensured full cash flow and imposed late fees
- Adjusted rent - Determined a fixed percentage rate according to state and/or city law
- Tenant Responsibilities
- Marketed the property for rental - advertisements and property makeovers
- Screened Tenants - background checks, credit checks, expertise in selecting the right tenants
- Handled Leases -prepared documentations such as Lease Agreements, Late Notices, Eviction Letters, and other documents, security deposits
- Emergencies/ Complaints - Handled maintenance, and provided necessary contacts needed for emergency situations
- Move Outs – Inspected property, determined damages; cleaned, repaired and prepare property for new tenants
- Evictions – Applied proper proceedings for breaches to terms of a lease
- File deposition and follow through with Witt of Possession of property, if judgment is for the plaintiff
- Attended court proceedings
- Budget/ Maintain records – Income and expense statements, budgeted reports, and signed leases
- Accounts - Compiled and prepared financial records for end-of-year statements and taxes.
Membership Service/Sales Associates
SAMS CLUB
10.2016 - 01.2024
- Maintaining positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowledgeable of products inside and out in order to answer customer questions when needed to.
- Process applications for memberships. credit Cards and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
Office Manager
DREAMS TRAVELS AND TOURS
04.2014 - 08.2014
- Prepared Administrative manuals, Brochures, flyers, and other communication materials for the company
- Provided administrative support to senior Management and other officials in the preparation of proposals, other special projects
- Implemented and maintained record management and documentation system
- Assisted with the official conferences and workshops
- Trained new employees for administrative duties
- Managed the arrival and dispatching of buses
- Maintained contact and relationship with customers to foster excellent customer relations
- Analyzed and resolved customers' issues and complaints in a timely manner
- Scrubbed drivers’ logs and executed daily operations of the buses.
Assistant Manager
TOP CLASS BUS COMPANY
10.2012 - 03.2014
- Managed the day to day operations of the company and submit reports to management
- Prepared draft administrative manuals and brochures
- Supervised and motivated staff to succeed and ensured that customers are fully satisfied with the service provided
- Managed incoming and outbound calls to foster excellent customer relations
- Assisted in organizing official conferences and workshops
- Managed account receivables and payables
- Organized and maintained filing system and mailing list
- Managed reservations and cashier.
UNDP/ MINISTRY OF HEALTH
01.1999 - 01.2001
- Assisted with preparation of proposal, budgets and other operational planning tools
- Coordinated local meeting and make arrangement for field trips
- Compiled and submitted financial statements, reports and other documents
- Typed letters, memos, legal documents and other
- Purchased and stored items for projects on going projects
- Organized and maintained filing systems and mailing lists
- Prepared disbursements for purchases and salaries
- Managed Petty Cash accounts
- Collated and compiled financial reports
- Reconciled bank statements.
Data Processing Operator
MINISTRY OF EDUCATION
01.1995 - 01.1999
- Supervised employees in the absence of my supervisor
- Assisted in the maintenance and security of data
- Visited other regions to collect profile data to updated teachers’ records
- Extracted data from statistical questionnaires for processing
- Processed related informational data and forwarded to the appropriate department for approval
- Assisted in the development of questionnaires for health and education projects.
Secretary
MINISTRY OF EDUCATION
01.1993 - 01.1995
- Used a variety of software: Microsoft Word, Excel, PowerPoint to produce and maintain documents, spreadsheets and databases
- Typed letters, memos and other office documents
- Organized, sorted, and filed paper work
- Maintained stationery and office equipment
- Arranged meetings, took notes and minutes
- Made reservations for rooms and conference facilities.
Education
Bachelor of Social Science - Management
University of Guyana
GuyanaAssociate Degree in Social Science - Marketing
University of Guyana
GuyanaCertificate - Industrial Relations And Management
University of Guyana
GuyanaSkills
- Personnel Management
- Collaboration and Invoicing
- Multitasking
- Multi-family property management
- Certified Nursing Assistant
- Exceptional interpersonal, customer service, and phone skills
- Pleasant personality and ability to work in fast-paced environment when necessary
- Excellent verbal and written communication skills
- Sales experience
- Proficient in MS Word and Excel
- Ability to work some nights, weekends, and holidays
Timeline
Membership Service/Sales Associates
SAMS CLUB
10.2016 - 01.2024
Office Manager
TABS AUTOMOTIVE, LLC
08.2014 - Current
Office Manager
DREAMS TRAVELS AND TOURS
04.2014 - 08.2014
Assistant Manager
TOP CLASS BUS COMPANY
10.2012 - 03.2014
Property Manager
TABS HAVEN PROPERTY MANAGEMENT
02.2006 - Current
UNDP/ MINISTRY OF HEALTH
01.1999 - 01.2001
Data Processing Operator
MINISTRY OF EDUCATION
01.1995 - 01.1999
Secretary
MINISTRY OF EDUCATION
01.1993 - 01.1995
Bachelor of Social Science - Management
University of Guyana
Associate Degree in Social Science - Marketing
University of Guyana
Certificate - Industrial Relations And Management
University of Guyana
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