Savanah Polen
Pontiac,IL
Summary
Reliable, patient and detail-oriented professional seeking a long term position with opportunities for growth and advancement within the organization. Experience in office setting, restaurant management , and customer service. Strong organizational skills, excellent communication, and the ability to manage multiple tasks in fast paced environments. Committed to accuracy and confidentiality.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Dairy Queen
Pontiac, IL
03.2026 - Current
- Provided exceptional customer service in fast-paced environment, ensuring high levels of guest satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of front counter and dining area to enhance guest experience.
General Manager
B's Rally Point
Pontiac, IL
09.2025 - 02.2026
- Streamlined daily operations to enhance team efficiency and service quality.
- Designed and executed staff training programs to enhance customer service skills and product knowledge.
- Analyzed inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Developed promotional strategies that increased customer engagement and loyalty initiatives.
- Managed scheduling and labor allocation to optimize workforce productivity during peak hours.
Daycare Owner/Operator
Self
Pontiac, IL
05.2022 - 09.2025
- Developed and implemented daily educational activities to enhance child development.
- Managed enrollment processes, ensuring compliance with state regulations and childcare standards.
- Established a safe and nurturing environment for children, promoting social interaction and emotional growth.
- Coordinated communication with parents regarding children's progress and developmental milestones.
- Created schedules that accommodated individual needs of children while maximizing resource efficiency.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
Education
High School Diploma -
Pontiac Township High School
Pontiac, IL01-2018
Skills
- Data entry & document management
- Customer service & front desk support
- Scheduling & calendar coordination
- Electronic and paper filing systems
- Microsoft Word, Excel, Outlook
- Phone and email communication
- Office equipment operation (copier, scanner, fax)
- Attention to detail
- Time management & multitasking
- Typing, 37 WPM
Languages
English
Full Professional
Timeline
Front of House Employee
Dairy Queen
03.2026 - Current
General Manager
B's Rally Point
09.2025 - 02.2026
Daycare Owner/Operator
Self
05.2022 - 09.2025
High School Diploma -
Pontiac Township High School