SAVANAH RODRIGUEZ
Staten Island,NY
Summary
Detail-oriented operations and exam coordination professional with experience supporting high-volume candidate testing, credentialing, and onboarding processes. Proven ability to track candidate progress, communicate with stakeholders, and maintain compliance in regulated environments. Experienced in reporting, candidate support, and collaborating with cross-functional teams to ensure a smooth and efficient exam preparation and onboarding experience.
Overview
2
2
years of professional experience
Work History
Operations Manager (Interim)
Pearson VUE
Staten Island, NY
10.2025 - Current
- Coordinated daily testing operations, ensuring compliance with standardized exam procedures and corporate policies.
- Collaborated with recruitment and onboarding teams to support candidate readiness and staffing needs.
- Tracked operational activity and prepared reports related to testing volume, candidate flow, and performance.
- Served as primary escalation point for candidate concerns, providing guidance and directing individuals.
- Supported hiring, interviewing, and onboarding of staff to maintain operational coverage.
- Communicated regularly with leadership regarding site performance, candidate progress, and operational issues.
- Managed scheduling and workflow to support high-volume candidate testing and minimize delays.
Test Administrator/Senior Proctor
Pearson VUE
Staten Island, NY
03.2024 - Current
- Administer and support 400+ certification and licensing exams, ensuring compliance with testing and security protocols.
- Guide candidates through the testing process, answering questions and providing clear instructions.
- Monitor candidate progress and ensure readiness for exam completion.
- Troubleshoot technical issues and coordinate with internal systems to ensure smooth exam delivery.
- Maintain detailed documentation of candidate activity, incidents, and compliance records.
- Support training of new staff and contribute to consistent testing procedures.
Independent Tutor
Staten Island, NY
09.2024 - 06.2025
- Provided one-on-one academic support, helping students improve study habits and test preparation strategies.
- Tracked student progress and adapted study plans to improve performance outcomes.
- Developed structured study materials and guided students toward successful exam completion.
Education
Bachelor of Science - Communications
College of Staten Island
Skills
- Exam Coordination & Candidate Support
- Progress Tracking & Reporting
- Data Analysis (Pass Rates, Performance Trends)
- Compliance & Credentialing
- Onboarding Coordination
- Stakeholder Communication
- Vendor & Process Coordination
- Microsoft Office (Excel, Word, Outlook)
- Multi-Tasking in High-Volume Environments
Timeline
Operations Manager (Interim)
Pearson VUE
10.2025 - Current
Independent Tutor
09.2024 - 06.2025
Test Administrator/Senior Proctor
Pearson VUE
03.2024 - Current
Bachelor of Science - Communications
College of Staten Island