Savanah Vía
Mark Delano
Phoenix,AZ
6
years of professional experience
Dynamic and results-driven professional with extensive experience in multiple areas excelling in attentive customer service and issue resolution. Proven track record of enhancing customer engagement and reducing no-show rates through effective communication and organizational skills. Adept at managing high call volumes while maintaining exceptional service standards.
Work History
Personal Assistant
8 Months- Set up appointments for client according to schedule availability
- Organized travel arrangements, including itineraries and accommodations
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Call Center Representative
6 Months- Adapted quickly to changes in product offerings, providing up-to-date information to customers.
- Conducted follow-up calls to ensure resolution of customer concerns, fostering stronger relationships.
- Maintained compliance with company standards and regulations during all customer interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations
BDC Service Representative
6 Months- Assisted customers with inquiries and service requests, ensuring prompt communication and resolution.
- Maintained accurate records of service appointments and customer interactions in CRM system
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Provided exceptional service with knowledge of products and services.
- Set up appointments with interested customers according to schedule availability.
- Made average of 50-70 outbound and inbound calls per day.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
High School Diploma
Skills
Attentive customer service
Managing customer relations
Resolving issues
Clear and professional communication
Attention to detail
Multitasking Abilities
Organizational skill
Self motivation
Computer literacy
Time management abilities
Timeline
Personal Assistant
Mark Delano
12.2024 - 08.2025Read More
Call Center Representative
Synergy Solutions
08.2020 - 02.2021Read More
BDC Service Representative
Premier Automotive Group
07.2019 - 01.2020Read More
Santa Rosa Highschool
High School Diploma
Read More