Savanah Washington
Davison,MI
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center/office setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Specialist
Huntington National Bank
08.2022 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Auto Parts Handler
General Motors, GM
01.2019 - 09.2022
- Inspected parts and notified supervisor of needed damage or repairs.
- Placed vehicle inventory numbers on parts to properly identify items for counter associates.
- Retrieved raw materials from part racks for placement in assigned bin locations.
- Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
- Tracked items for inventory and for conformance to company standards.
- Operated forklift and order selector to transport parts in warehouse.
Direct Support Professional
Hope Network Behavioral Health
04.2019 - 08.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Increased sales by 20%
Flooring Sales Specialist
Home Depot
01.2017 - 04.2018
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Cashier
TJX Companies
08.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Mott Middle College High School
Flint, MI06.2017
Skills
- Data Entry
- Program Promotion
- Customer Service and Assistance
- Revenue Quotas
- Special Requests
- Setting Up Appointments
- Microsoft Office
- Customer Data Confidentiality
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Understanding Customer Needs
Timeline
Customer Service Representative Specialist
Huntington National Bank
08.2022 - 08.2023
Direct Support Professional
Hope Network Behavioral Health
04.2019 - 08.2020
Auto Parts Handler
General Motors, GM
01.2019 - 09.2022
Flooring Sales Specialist
Home Depot
01.2017 - 04.2018
Cashier
TJX Companies
08.2016 - 12.2017
High School Diploma -
Mott Middle College High School
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