Summary
Overview
Work History
Education
Skills
Timeline
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Savanah Wise

Urbana,OH

Summary

Proven professional with a track record of enhancing customer satisfaction through exceptional service and empathy. Skilled in troubleshooting and problem-solving, adept at improving team efficiency and managing operations with a goal-oriented mindset. Demonstrates strong leadership and attention to detail, significantly increasing productivity without compromising quality. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Member Experience Representative

Wright Patt Credit Union
08.2021 - Current
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with members to gather, provide and share updated information on products and services.

Dietary Aide

McCauley Center
09.2020 - 02.2021
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.

Key Holder

Torrid
07.2020 - 09.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Head Cashier/Cash Office Clerk

Lowes
05.2017 - 07.2020
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Person in Charge

Jimmy Johns
05.2015 - 04.2017
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.

Education

High School Diploma -

Paint Valley High School
Bainbridge, OH
05-2014

Skills

  • Goal-oriented mindset
  • Multitasking Abilities
  • Excellent Communication
  • Problem-Solving
  • Adaptability and Flexibility

Timeline

Member Experience Representative

Wright Patt Credit Union
08.2021 - Current

Dietary Aide

McCauley Center
09.2020 - 02.2021

Key Holder

Torrid
07.2020 - 09.2020

Head Cashier/Cash Office Clerk

Lowes
05.2017 - 07.2020

Person in Charge

Jimmy Johns
05.2015 - 04.2017

High School Diploma -

Paint Valley High School

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Savanah Wise