Savana (Ivey) Matteson
Clio,MI
Summary
Dynamic professional with a proven track record in clerical support and strategic planning, honed across diverse roles from A2 Computers to Tim Hortons. Excelled in file management and fostering professional relationships, demonstrating a service-oriented mindset. Enhanced operational efficiency by leveraging technical support skills and effective communication, achieving significant improvements in client satisfaction. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Receptionist/Personal Assistant to the Owner
A2 Computers
04.2023 - 03.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Gardener
Just Weed It
03.2023 - 04.2023
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Inspected gardens for pests, weeds and diseases.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Educated employees and members of public on plant biology and health.
- Cut trees and shrubs to shape and maintain landscape.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Collaborated with gardeners to plan and design outdoor spaces.
- Prepared soil for planting and sowing.
- Installed stonework according to landscape design plan and client specifications.
Inspector in Quality Assurance and Quality Control
Total Quality Assurance LLC
07.2022 - 04.2023
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Inspected incoming and outgoing materials for accuracy and quality.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Crew Member
Domino's Pizza
03.2022 - 01.2023
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Accurately operated cash register to process customer payments.
Crew Member
Tropical Smoothie Cafe
01.2022 - 05.2022
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
Barista/Crew Member
Tim Hortons
11.2019 - 02.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs, including memorizing orders of customers who attend regularly.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs during lockdown.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
No Degree - Environmental Studies And Sustainability
Saginaw Valley State University
Bay City, MI05.2028
No Degree - General Biology
Charles Stewart Mott Community College
Flint, MI05.2023
High School Diploma -
Clio High School
05.2021
Skills
- Clerical Support
- File Management
- Scheduling
- Technical Support
- Spreadsheet tracking and data Entry
- Verbal and written communication
- Organization skills
- Data inputting
- Strategic Planning
- Professional Demeanor
- Scheduling appointments
- Service-oriented mindset
Crochet
I plan to begin a crochet business after college where I will set up stalls at craft markets and offer a multitude of items ranging from holiday mystery bags that include a random stuffed creation to unique clothing items! If it becomes a success, I will take it to the internet where I can expand my selling range by offering delivery.
Timeline
Receptionist/Personal Assistant to the Owner
A2 Computers
04.2023 - 03.2024
Gardener
Just Weed It
03.2023 - 04.2023
Inspector in Quality Assurance and Quality Control
Total Quality Assurance LLC
07.2022 - 04.2023
Crew Member
Domino's Pizza
03.2022 - 01.2023
Crew Member
Tropical Smoothie Cafe
01.2022 - 05.2022
Barista/Crew Member
Tim Hortons
11.2019 - 02.2021
No Degree - Environmental Studies And Sustainability
Saginaw Valley State University
No Degree - General Biology
Charles Stewart Mott Community College
High School Diploma -
Clio High School
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