Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Committed to contributing to team success and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Cellular Therapy Financial Counselor I
Daley and Associates, LLC.
08.2025 - Current
Reviewed transplant and IEC insurance benefits; prepared patient introduction materials and ensured accurate registration.
Verified eligibility and secured insurance authorizations across evaluation, donor search, workup, treatment, and follow-up phases.
Acted as liaison between Dana-Farber, partner facilities, insurers, and patients to support timely financial clearance.
Delivered financial status updates during weekly Clinical Team meetings to support clinical decision-making.
Coordinated appeals for denied services, including provider peer-to-peer reviews.
Advised patients, families, and staff on financial policies, coverage, and assistance programs.
Prepared Financial Waivers and ABNs for patients with limited or non-covered benefits.
Ensured compliance with billing requirements by updating billing plans, payer portals, and administrative documents.
Reviewed patient encounters to confirm transplant-related billing accuracy.
Documented all account activity, including calls, authorizations, and payer communications.
Supported training and mentoring of staff and contributed to updated training resources.
Surgical Scheduling Coordinator
Brown University Health
01.2024 - 08.2024
Facilitated scheduling and coordination of surgeries, procedures, and appointments for operating room based on physician volume.
Documented comprehensive logs of patient information including name, procedure type, insurance provider, and estimated duration of operation.
Applied correct procedure codes for billing processes, assisting operating teams in achieving readiness for each operation.
Generated reports, invoices, letters, and medical records utilizing word processing, spreadsheet, and other software applications.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Nationally Certified Pharmacy Technician
CVS Pharmacy Health
05.2017 - 04.2024
Coordinated medication orders by thoroughly analyzing and understanding physicians' instructions.
Processed third-party claims for reimbursement using knowledge of insurance plans.
Uphold pharmacological practices via drug inventory checks, medication restocking, and supply oversight.
Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Collaborated with pharmacists and healthcare providers in order to provide optimal patient outcomes.
Ensured compliance with federal, state, professional standards, guidelines, regulations.
Education
Bachelor of Science - Healthcare Administration Leadership
Capella University
Minneapolis, MN
08.2023
Skills
Organizational strategy
Task delegation
Administrative support
Data entry
Medical terminology
Project management
Time management
Cross-functional collaboration
Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
EPIC
ECW
Timeline
Cellular Therapy Financial Counselor I
Daley and Associates, LLC.
08.2025 - Current
Surgical Scheduling Coordinator
Brown University Health
01.2024 - 08.2024
Nationally Certified Pharmacy Technician
CVS Pharmacy Health
05.2017 - 04.2024
Bachelor of Science - Healthcare Administration Leadership