Savanna Barroso
Mister Car Wash
ELPASO,TX
3
years of professional experience
Dedicated operations leader with a focus on optimizing workflow and enhancing customer experiences. Skilled in employee scheduling, sales strategies, and team motivation, contributing to measurable business growth.
Work History
Assistant Manager
7 Months- Assisted in training new employees on company policies and customer service standards.
- Monitored inventory levels, ensuring timely restocking of supplies and equipment.
- Led team meetings to discuss performance goals and strategies for operational success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Crew Lead
1 Year 6 Months- Managed workflow efficiency, optimizing resource allocation for peak service times.
- Trained and mentored new team members on best practices and operational procedures.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established a positive work environment by promoting team collaboration and open communication.
Customer Service Advisor
1 Year 1 Month- Developed product knowledge to offer informed recommendations to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted sales revenue by developing and implementing effective sales strategies.
Education
High School Diploma
Skills
Operations management
Inventory management
Staff training and development
Employee scheduling
Team leadership
Inventory management
Customer service
Customer engagement
Sales goal achievement
Employee engagement
Talent acquisition
Timeline
Assistant Manager
Mister Car Wash
01.2026 - CurrentRead More
Crew Lead
Mister Car Wash
02.2025 - CurrentRead More
Customer Service Advisor
Mister Car Wash
01.2024 - 02.2025Read More
El Dorado
High School Diploma
Read More