Savanna Billingsley

• Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
• Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
• Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
• Boosted branch revenue with diligent cross-selling of various banking products and services.

● Conduct interviews with clients to assess financial needs and provide guidance on financial problems

● Aide in protecting and minimizing fraud losses

● Perform credit and financial analysis of client's financial records to determine financial condition and ability to pay outstanding bank obligations

● Assist clients with researching and investigating potentially suspicious fraud activity

● Ensure accurate and efficient financial transactions while complying with policies, procedures, and regulatory and banking requirements

● Developing and implementing fraud prevention strategies and procedures

● Documenting findings and preparing reports for management or regulatory agencies

● Handle sensitive information and maintain strict confidentiality

● Claim validations, educating, informing, and delivering difficult messages while defusing situations

● Provide proactive consumer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

• Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.

• Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
• Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
• Improved cash flow management with timely invoicing and collections efforts.
• Assisted with annual budget preparation, monitoring expenses and identifying cost-saving opportunities.
• Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.

● Overseeing all cash handling activities like cash register operations

● Balancing cash drawers and reconciling cash, checks, credit/debit card transactions, and other forms of payment against sales records

● Generating financial reports related to cash transactions, sales, and deposits for management review

● Monitoring cash flow to ensure adequate change is available for cashiers and coordination with the bank for cash orders and deposits

● Implementing and enforcing security measures to prevent theft, fraud, and counterfeit currency, such as verifying cashiers’ transactions and conducting periodic audits

● Ensuring compliance with company policies and procedures, as well as legal and regulatory requirements related to cash handling and financial transactions

● Addressing any issues or discrepancies related to cash handling, transactions, or equipment malfunctions promptly and effectively

Ensured accurate and efficient financial transactions

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

● Assisting the store manager in overseeing day-to-day operations and managing store staff, including delegating tasks, providing guidance, and ensuring compliance with policies and procedures

● Providing training to new employees, coaching existing staff on job duties and performance expectations and fostering a positive and productive work environment

● Oversaw employee performance and corrected problems to maintain productivity targets

● Ensuring excellent customer service by greeting customers, addressing inquiries and complaints, and resolving issues in a timely and satisfactory manner

● Monitoring sales trends, implementing promotional strategies, and ensuring effective merchandising and product displays to maximize sales

● Managed cash drawers and maintained accurate accounting records

Assisting in managing store finances, including monitoring expenses, tracking sales and revenue, and contributing to budget planning and adherence