Savanna Collins
Hayden,AL
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Assistant Manager / Sales Consultant
Professional Weight Loss Center
12.2009 - 12.2017
- Averaged $2000/month in commission earned on product sales for a small company
- Handled advertising and social media accounts for the company
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gave small group presentations regarding health, exercise, and wellness
- Supervised staff and performed all daily office management functions to include product sales, appointment scheduling and billing
- Received yearly performance bonuses
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated advertising brochure for vendor use.
Business Owner/Property Manager
Calico Scallop Properties, LLC
10.2021 - Current
- Owns and operates three rental properties in Gulf Breeze and Pensacola, FL
- Managed a team of contractors to complete full renovations of houses that serve as rental properties
- Responsible for the marketing and advertising of the rental properties in a competitive housing market
- Manages the daily operations of the company to include managing bookings, advertising, maintaining the properties, taxes, and hiring sub-contractors for support as needed
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Business Owner
J&S Car Hauling, LLC
04.2019 - 10.2021
- Managed the daily operations for all aspects of the company
- Obtained contracts with business partners to transfer loads of cars across the southeast region
- Managed the taxes for the company
- Ensured all equipment was maintained properly and in good condition to operate on the highways
- Leveraged negotiation skills to obtain the highest rates for the company to transfer loads of cars on each route
Clinical Director
Medical Weight Loss by Healthogenics
08.2018 - 01.2019
- Supervised the completion of all day-to-day administrative tasks for the clinic
- Created and managed employee schedules
- Assessed employee performance and if necessary, disciplined employees in a constructive manner
- Ensured all medical records and other care-related documentation were up-to-date and secured
- Developed and maintained department budgets
- Handled all sales and marketing, including social media accounts
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
Education
Bachelor of Science - Food Science and Human Nutrition
The University of Alabama
Tuscaloosa, AL12.2009
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Strategic Decision-Making
- Desktops, Laptops, and Mobile Devices
- Data Analysis
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Business Owner/Property Manager
Calico Scallop Properties, LLC
10.2021 - Current
Business Owner
J&S Car Hauling, LLC
04.2019 - 10.2021
Clinical Director
Medical Weight Loss by Healthogenics
08.2018 - 01.2019
Assistant Manager / Sales Consultant
Professional Weight Loss Center
12.2009 - 12.2017
Bachelor of Science - Food Science and Human Nutrition
The University of Alabama
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