SAVANNA Duffer
Brookline,US
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Positive outlook and empathetic nature enables deep connections with clients, understanding their emotional states and providing necessary support.
Overview
14
14
years of professional experience
Work History
Chaos Coordinator
Pop-In Services
10.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Facilitated positive work environment by resolving payroll issues efficiently, minimizing employee dissatisfaction.
- Maintained strict confidentiality of sensitive employee information by adhering to stringent data protection policies and best practices.
- Managed year-end procedures such as W-2 distribution and tax reporting, ensuring accuracy of documents for all employees.
- Supported financial reporting accuracy, preparing precise payroll expense reports for finance department.
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Answered telephone calls to offer office information, answer questions, take payments, and schedule appointments.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Care Coordinator I
One Call Care Management
10.2017 - 02.2018
- Provides support to business by coordinating care to worker’s compensation patients by scheduling appointments, managing visits and taking in referrals
- Primary contact for the coordination of the patient’s care
- Makes referrals from adjusters, case managers, and patients
- Customer service taking in high volumes of phone calls
- Double checking information for accuracy
- Tracking and documenting all phone calls.
Store Manager
General Rentals
09.2016 - 10.2017
- Supervise everyday working activities of the operating process and increase efficiency of workers for various growth oriented programs; maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs; provide training to workers and provide upgrade to various technical skills; analyze and identify all performance related issues and ensure appropriate steps to prevent loss; administer all indoor performance in department through efficient coaching and monitoring; prepare and maintain employee attendance records, scheduling, payroll and provide feedback to employees on same; develop plans and supervise various department meetings and participate in various growth based campaigns; analyze paperwork and communicate mistakes to the one responsible for the betterment of the business; prepare regular reports, perform audits on various operations and evaluate processes as per business requirements; prepare project updates within required time frame and delegate individual tasks to all employees; monitor all administrative functions as per requirement; supervise effective compilation and collection of information and data to enhance growth; provide support and join improvement based methods; analyze all opportunities and recommended ways to improve efficiency and reduce costs; ensure compliance with applicable laws and company policies.
Assistant Store Manager
General Rentals
05.2014 - 06.2016
- Supervise everyday working activities of the operating process and increase efficiency of workers for various growth oriented programs; maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs; provide training to workers and provide upgrade to various technical skills; analyze and identify all performance related issues and ensure appropriate steps to prevent loss; administer all indoor performance in department through efficient coaching and monitoring; prepare and maintain employee attendance records, scheduling, payroll and provide feedback to employees on same; develop plans and supervise various department meetings and participate in various growth based campaigns; analyze paperwork and communicate mistakes to the one responsible for the betterment of the business; prepare regular reports, perform audits on various operations and evaluate processes as per business requirements; prepare project updates within required time frame and delegate individual tasks to all employees; monitor all administrative functions as per requirement; supervise effective compilation and collection of information and data to enhance growth; provide support and join improvement based methods; analyze all opportunities and recommended ways to improve efficiency and reduce costs; ensure compliance with applicable laws and company policies.
Specialist Auditor
RGIS
03.2014 - 05.2014
- Provide technical guidance to the Director, peers and assigned personnel; inspect completed work for accuracy and compliance with established procedures and regulations; review and document yearly changes to department inventory allocation and allowance; monitor department equipment condition status codes and reports; insure the receipt, inventory, loading, unloading, storage, transfers and deliveries; maintaining accountability of all applicable forms, records and receipts.
Parts Specialist
Flash Technology
01.2014 - 02.2014
- Responsible for building client based parts on a production level; inspect quality of work; meet deadlines; repair parts in order to decrease down time and maintain or maximize production standards; coordinate resources; design and propose new additions to maximize production both at the facility as well as the tool shop.
Bartender
Sunshine Saloon
10.2013 - 12.2013
- Vigorously assemble various drinks; clean equipment at end of shift; meet production quotas; client base orders; outstanding customer service; inventory of supply, loading, unloading, storage; maintain bar safety protocols; perform cleanliness in work areas, closing bar.
Delivery Driver
Pickleman’s Sub Shop
08.2013 - 10.2013
- Make Deliveries; take customer orders, design custom sub sandwiches; worked the register, inventory control of products, stock shelves, pull product, accurately confirm counts of products; conduct routine updates
91E – Machinist / Welder
Army National Guard
09.2010 - 04.2013
- Fabricate, repair, and modify metallic and nonmetallic parts; utilize such machines as engine lathes, utility grinders, power cutoff saws, hydraulic presses, drill presses, oxyacetylene, electric arc, insert gas welding machines, and their associated attachments, accessories and tools
Education
Bachelor Degree - Psychology
Drury
Springfield, MO05.2018
Bachelor Degree - Sociology
Drury
Springfield, MO05.2018
Associate Degree - General Studies
OTC
Springfield, MO05.2015
Diploma - General Studies
Glendale High School
Springfield, MO05.2010
Skills
- Leadership / Supervision
- Office Management
- Administrative Roles
- Data Entry / Finances
- Excellent Customer Service
- Documentation / Coordination
- Work Planning and Prioritization
- Bank Reconciliation
- Confidentiality handling
- Financial records and reporting
- Invoice Processing
- HR policies and procedures
References
Available upon request.
Timeline
Chaos Coordinator
Pop-In Services
10.2022 - Current
Care Coordinator I
One Call Care Management
10.2017 - 02.2018
Store Manager
General Rentals
09.2016 - 10.2017
Assistant Store Manager
General Rentals
05.2014 - 06.2016
Specialist Auditor
RGIS
03.2014 - 05.2014
Parts Specialist
Flash Technology
01.2014 - 02.2014
Bartender
Sunshine Saloon
10.2013 - 12.2013
Delivery Driver
Pickleman’s Sub Shop
08.2013 - 10.2013
91E – Machinist / Welder
Army National Guard
09.2010 - 04.2013
Bachelor Degree - Psychology
Drury
Bachelor Degree - Sociology
Drury
Associate Degree - General Studies
OTC
Diploma - General Studies
Glendale High School
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