Savanna Eckles
Middle Island,NY
Summary
Committed career-focused job seeker contributing a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges quickly to best enhance the organizational brand.
Detail-oriented and able to learn new concepts precisely. Hardworking professional experience offering great people skills, organized management, and a deep understanding of company guidelines. Able to process information and have the ability to make sound business decisions. Enhances operations by staying on top of customer needs.
Dedicated and empathetic with exposure to workplace protocols. Committed to obtaining the highest level of customer satisfaction. Cultivates trust and rapport with customers through excellent communication and interpersonal skills. Resourceful in a customer success environment with the desire to take on new challenges.
Dependable and punctual with a track record of success in the field, attention to detail, and a proactive mindset.
Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and comfortably excels at multitasking in fast-paced environments. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills. Commended for honesty, hard work, and positive attitude. Adept at working effectively unsupervised. Specialized in quality, speed, and process optimization.
Articulate, enthusiastic, and results-oriented with a demonstrated passion for cultivating partnerships.
Offering the ability to quickly grasp new concepts in extensive product knowledge and to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals, while known for successfully handling escalated support issues. Experience as a personable and dedicated team leader with a background of dedicated management devoting skills and time to understanding processes, improving procedures, and driving satisfaction.
Overview
6
6
years of professional experience
Work History
Manager
Kay Jewelers Outlet
Riverhead , NY
02.2022 - Current
- Provided customer support and resolved issues both in person and over the phone.
- Carried out frequent checks to ensure store presentation and customer service were up to par, providing guidance to team members for any necessary improvements.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated and strengthened lasting client relationships through effective issue resolution and communication skills.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw the operations of a customer retention database and online appointment booking system, leading to an increase in store appointments.
- Promote community involvement
- Ensured that customer data was consistently updated and modified in databases.
- Provided exceptional customer service by effectively conveying information regarding products/services and efficiently handling order requests via telephone or direct interaction.
- Referred unresolved customer grievances to designated departments for further investigation.
Nurse
Travel Nursing Jobs
NY/NC, NY/NC
11.2023 - Current
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Administered medications and treatments in accordance with physician orders.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Actively participated in professional organizations related to nursing practice.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Used sterile techniques to prepare patients for procedures.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Front Desk Receptionist
Stony Brook New York Pulmonary
Port Jefferson Station, NY
02.2023 - 11.2023
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gathered, transcribed and typed medical information into charts.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Reminded patients to take prescribed medications or nutritional supplements.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Promoted clean and sanitary environment by maintaining department equipment.
- Efficiently handle high volumes of inbound/outbound calls each day
- Actively listen to patients needs
- Effectively input scripts into patients charts per providers (medications/tests/radiology)
- Reviewed imaging and or results from fax machine in order to inform providers of urgent results
- Faxed office letters to pcps and other specialists through EMR system
- Contacted other offices and providers to collect records and or tests before upcoming appointments.
- Uploaded all incoming faxes into patients charts and sending to providers for them to see
- Created insurance referral logs for all 3 offices the day before to insure patients had correct information in chart before being seen
- Achieved consistent and efficient patient follow-up by conducting continuous outreach to all 6 providers, as evidenced by documented office notes allowing them to have consistent workflow, and patients to be seen at least on their 6 month routines.
- Made 300+ outbound phone calls a week to schedule follow ups.
Customer Service Manager
Vans Off The Wall
Riverhead, NY
09.2022 - 02.2023
- Connected with customers to provide assistance and collect feedback to optimize operations and encourage repeat business.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Minimized staff turnover through appropriate selection, orientation and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Hiring team involvement
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Produce new engagement strategies and projects to develop metrics driven by customers experience
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Created programs/projects to allow the team to grow based off direct customer feedback
Floor Manager
Brooks Brothers
Riverhead, NY
05.2022 - 02.2023
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Provided training and guidance to new employees regarding store policies and procedures.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Coached team members on customer service techniques and provided feedback on performance.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
Floor Supervisor/Management Trainee
Amazon
Shirley, NY
02.2021 - 02.2022
- Proactively recognized potential safety risks, promptly escalating them to higher authorities for timely resolution.
- Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
- Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
- Recognized defective material and reported issues to facilitate prompt resolution.
- Conducted monthly inventories of materials on work floor.
- Inspected and moved products to designated areas in warehouse.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Moved boxes, containers and pallets with special-purpose equipment.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Monitored daily shipping, handling and receiving to uphold smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Counter Girl
Mary’s Pizza and Pasta
Speonk, NY
04.2019 - 09.2021
- Successfully addressed customer concerns to enhance ongoing relationships and promote loyalty.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Managed the cleanliness and organization of the dining space, maintaining a neat appearance for tables, outdoor seating area, and condiment stations.
- Reviewed daily sales transactions and analyzed for errors.
- Illustrated proper food handling safety protocols at all times.
- Followed established guidelines to construct visually appealing food displays, while ensuring that all products were up-to-date and fresh.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Aided in resolving customer queries related to nutritional details and available menus.
- Provided exceptional service that reflected restaurant standards and core values.
- Utilized the company computer system to ensure precise recording of customer orders
- Enhanced customer experience by warmly greeting and expressing gratitude to all guests.
- Demonstrated accurate cash handling and sales, including cash debit and credit transactions.
- Delivered top-notch, professional customer service while efficiently handling various responsibilities.
Education
CCMA - Medical Assisting
NHA Medical Assistant Certified
New York, NY11-2023
BLS CERTIFICATION - Physician Basic Life Saver
RED-CROSS
01-2023
Phleb - Lab Work And Testing
Phlebotomy
01-2023
High School Diploma -
Longwood High School
Middle Island, NY05.2021
Skills
- Fast learner
- Multitasking and prioritization
- Time management
- Cleanliness and sanitation
- Customer service
- Accuracy and efficiency
- flexible
- Product knowledge
- Team player mentality
- Technologically savvy
- Energetic self-starter
- Written and oral communication skills
- Reading comprehension skills
- Strategic planning
- Lift 40 pounds
- Outgoing personality
- Reliable and punctual
- Professional and mature
- Professional and mature
- Multi-line telephone skills
- Inventory organization
- Driven to deliver results to meet business goals
- Payment handling
- Retail Management
- Loss Prevention
- Employee Scheduling
- Visual Merchandising
- Operations Management
- Deposit Preparation
- Store growth planning
- Marketing strategy
- Sales Analysis
Timeline
Nurse
Travel Nursing Jobs
11.2023 - Current
Front Desk Receptionist
Stony Brook New York Pulmonary
02.2023 - 11.2023
Customer Service Manager
Vans Off The Wall
09.2022 - 02.2023
Floor Manager
Brooks Brothers
05.2022 - 02.2023
Manager
Kay Jewelers Outlet
02.2022 - Current
Floor Supervisor/Management Trainee
Amazon
02.2021 - 02.2022
Counter Girl
Mary’s Pizza and Pasta
04.2019 - 09.2021
CCMA - Medical Assisting
NHA Medical Assistant Certified
High School Diploma -
Longwood High School
BLS CERTIFICATION - Physician Basic Life Saver
RED-CROSS
Phleb - Lab Work And Testing
Phlebotomy
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