Savanna Garcia
Montgomery,TX
Summary
Dynamic Spa Coordinator with a proven track record at Margaritaville, excelling in customer service and appointment scheduling. Enhanced guest relations through personalized experiences, fostering loyalty and satisfaction. Committed to quality and safety, I effectively resolved client concerns, ensuring a welcoming atmosphere and streamlined operations for an exceptional spa experience.
High-energy, resourceful and persistent Spa coordinator with background working with the amazing agency serving high-end clientèle within Margaritaville. Exceptional attention to detail and latest trends in aesthetics.
Overview
4
4
years of professional experience
Work History
Spa Coordinator
Margaritaville
05.2025 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Monitored access of guests and escorted to treatment areas.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Greeted spa guests warmly to create positive first impression of establishment.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
Golf Cart Attendant
Margaritaville
03.2025 - 05.2025
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Used the picker to recover range balls.
Retail Sales Associate
Macys Department Store
09.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Associate
Shoe Carnival
12.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Representative
SM Auto
11.2021 - 09.2023
- Optimized showroom displays to showcase vehicles effectively, leading to higher levels of customer interest and engagement.
- Partnered with service department staff to address customer vehicle maintenance needs, ensuring seamless transition from sales to ongoing care.
- Provided ongoing support after purchase completion, addressing any concerns or questions promptly to maintain high levels of customer satisfaction.
- Boosted automobile sales by consistently delivering exceptional customer service and product knowledge.
- Enhanced dealership reputation with excellent communication skills and a strong commitment to client satisfaction.
- Implemented strategic follow-up procedures with potential buyers, fostering long-term relationships and steady repeat business.
Guest Service Associate
TopGolf
03.2021 - 09.2021
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Education
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX2023
No Degree - Psychology
University of Houston
Houston, TX01-2030
Skills
- Customer service
- Organizational growth
- Commitment to quality and service
- Health and safety
- Guest relations
- Appointment scheduling
Timeline
Spa Coordinator
Margaritaville
05.2025 - Current
Golf Cart Attendant
Margaritaville
03.2025 - 05.2025
Retail Sales Associate
Macys Department Store
09.2024 - 01.2025
Sales Associate
Shoe Carnival
12.2023 - 02.2024
Sales Representative
SM Auto
11.2021 - 09.2023
Guest Service Associate
TopGolf
03.2021 - 09.2021
High School Diploma -
The Woodlands College Park High School
No Degree - Psychology
University of Houston
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