Savanna Gifford
Shelby Township,US
Summary
Professional with a keen eye for detail who provides efficient records management and shipping coordination. Motivating leader who has built and managed dozens of teams in the past. Professional goal-oriented manager with a track record of restaurant success. Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Costs were consistently reduced while profits were increased. Effective project manager and problem-solver with programming skills and a hardworking mentality. Team building Problem resolution Inventory management Data evaluation Business operations Administrative support Clinical assessment Effective team leader Social media Valid Michigan driver's license Human resources management Coaching and mentoring Operations management Sales expertise Deadline-oriented Budget administration Conflict resolution Staff training/development Psychology - Some college (No degree)
Overview
7
7
years of professional experience
Work History
Seasonal Shipping and Receiving Associate
Amazon
10.2021 - 01.2022
- Carefully packed, sealed, and labeled materials in order to prepare shipments for postage
- Resolved issues such as damages and shortages by working directly with vendor representatives
- Promoted inventory accuracy and proper records management by comparing shipment contents to paperwork
- Moved materials to and from target areas using lift and hand trucks
- Rejected deliveries that contained damaged or missing items, and I communicated with the shipper to resolve the problem
- Work and shipping orders, route materials, and bills of lading were among the documents I prepared and processed
- Unpacked and examined incoming shipments to ensure that they were in accordance with records, then routed them to the appropriate department
- Directed the flow of materials by creating accurate shipping orders and bills of lading.
Behavioral Health Technician
Gateway Pediatric Therapy
11.2020 - 10.2021
- Documented psychiatric services and responses to treatment in patient case files
- Observed and tracked client behavior and treatment responses
- Clients received recommendations for continued care and medications, and I communicated with family members about treatment and discharge plans
- Individual and family therapy sessions were conducted by me
- Instructed clients on how to perform basic household tasks and prepare meals
- Helped clients transition smoothly by encouraging and reassuring them throughout the process
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Counseled students on their academic plans and course choices
- Performed client intake procedures in accordance with internal standards for all new admissions.
Restaurant Manager
Dunkin' Dounts
11.2019 - 11.2020
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Created, implemented, and managed business plans to increase profit in the food and beverage industry
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Interviewed, selected, trained, and supervised employees with care
- Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
General Manager
Tropical Smoothie Cafe
05.2017 - 11.2019
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
- Am in charge of hiring, assigning, training, motivating, and terminating employees
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time
- Was in charge of weekly payroll management and submission.
Shift Leader
Tim Hortons
07.2016 - 07.2018
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it
- I'm in charge of setting up and adjusting machines and equipment
- Planned and adjusted daily shift needs based on seasonal, weekly, or hourly business demands.
Supervisor
Tim Hortons
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Science - Psychology
Oakland University
05.2024
Skills
- Staff Development
- Employee Scheduling
- Labor Cost Controls
- Customer Service
Timeline
Supervisor
Tim Hortons
01.2022 - Current
Seasonal Shipping and Receiving Associate
Amazon
10.2021 - 01.2022
Behavioral Health Technician
Gateway Pediatric Therapy
11.2020 - 10.2021
Restaurant Manager
Dunkin' Dounts
11.2019 - 11.2020
General Manager
Tropical Smoothie Cafe
05.2017 - 11.2019
Shift Leader
Tim Hortons
07.2016 - 07.2018
Bachelor of Science - Psychology
Oakland University
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