Summary
Overview
Work History
Education
Skills
Timeline
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Savanna Guebert

Chester,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized waitress with experience in bar/restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Waitress

Fraternity Of The Eagles
01.2023 - Current
    • Remained calm and poised when dealing with difficult customers or during busy shifts.
    • Kept server areas clean and stocked to increase efficiency while working tables.
    • Used cash registers and credit card machines to cash out customers.
    • Greeted new customers, discussed specials, and took drink orders.
    • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
    • Bussed tables during busy periods to assist staff and quickly turn over tables.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Provided recommendations on menu items and upsold food and drinks to increase sales.
    • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
    • Answered customers' questions, recommended items, and recorded order information.
    • Checked guests' identification before serving alcoholic beverages.

Bartender

Fraternity Of The Eagles
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Restaurant Hostess

Mary Jane Burgers & Brew
05.2021 - 07.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Checked in with servers to confirm preparedness before seating customers.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

Education

Associate of Arts - General Studies

Southwestern Illinois College
Belleville, IL
05.2025

High School Diploma -

Chester High School
Chester, IL
05.2023

Skills

    • Dining Area Maintenance
    • Safe Food Handling
    • Menu Recommendations
    • Customer Service
    • Accurate Money Handling
    • Performance Improvement
      • Team Collaboration
      • Food Running
      • Menu Memorization
      • Complex Problem-Solving
      • Compassionate Communication
      • Trustworthy Companion

Timeline

Waitress

Fraternity Of The Eagles
01.2023 - Current

Bartender

Fraternity Of The Eagles
01.2023 - Current

Restaurant Hostess

Mary Jane Burgers & Brew
05.2021 - 07.2021

Associate of Arts - General Studies

Southwestern Illinois College

High School Diploma -

Chester High School

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Savanna Guebert