Savanna Gunning
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Associate Account Manager
Simpl.iFi
04.2024 - Current
- Works with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Facilitates client satisfaction and renewed customer relations to drive growth.
- Educates clients on new products or services to increase customer engagement with brand.
- Improves overall team productivity by implementing best practices in organization and time management.
- Builds relationships with customers and community to promote long term business growth.
- Stays current on company offerings and industry trends.
- Successfully resolves escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Proactively builds up new and existing relationships with clients to nurture account growth
- Responds to and fulfill all daily requests from clients to help foster relationships and generate revenue
- Manages and strategize campaigns for all clients
- Analyzes performance data to provide interpretation and strategic steps to meet goals
- Acquires and share high level knowledge of current industry practices with clients and peers
Account Coordinator
Simpli.Fi
06.2021 - 04.2024
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Streamlined communication between clients and internal teams for seamless project execution.
- Monitored industry trends, keeping clients informed of relevant developments affecting their businesses.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Escalated issues to appropriate channels as necessary.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
Customer Service
Clear Perfection Windshield & Repair
08.2020 - 06.2021
- Provides primary customer support to clients while proactively helping solve customer service issues
- Performs cold calls to potential, new customers while maintaining and building relationships with over 200 existing accounts
- Responsible for weekly invoicing of 200 plus customers
- Dispatch and route 75 or more customer calls a day
- Established and managed social media accounts to further increase revenue
- Provides accounting support with collection calls to customers
Sales Representative
Buckhead Meat Of Dallas
09.2017 - 03.2020
- MARKETED VARIOUS KINDS OF PROTEIN TO CLIENTS AND HAD ACCOUNT REVENUE OF 60K WEEKLY.
- OVERSAW THE SHIPMENT OF CUSTOMER ORDERS, KEEPING A HIGH LEVEL OF COMMUNICATION BETWEEN CUSTOMER, SALES AND THE SHIPPING PROCESS.
- PERFORMED COLD-CALLING AND FOLLOW-UPS WITH LEADS TO SECURE NEW REVENUE, INCREASING WEEKLY SALES BY 10%.
- EVALUATED INVENTORY AND DELIVERY NEEDS, OPTIMIZING STRATEGIES TO MEET CUSTOMER DEMANDS.
- MAINTAINED DAILY COMMUNICATION WITH 30 ACCOUNTS TO ASSESS OVERALL SATISFACTION, RESOLVE COMPLAINTS AND PROMOTE NEW OFFERINGS.
- PROVIDED ACCOUNTING SUPPORT BY PHYSICALLY OBTAINING CUSTOMER PAYMENTS AND DELIVERING THEM TO THE APPROPRIATE DEPARTMENT.
Customer Service Representative/Sales Trainee
Freedman Food Service
09.2015 - 09.2017
- Customer Service Representative for 30 accounts
- Performed Inside Sales
- Engaged in cold calls with sales representatives to promote new business relationships
- Liasied with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
ACCOUNT EXECUTIVE
WHEELER ADVERTISING
07.2014 - 09.2015
- Managed social media accounts for 25 clients while maintaining high levels of communication with customers
- Project Manager in charge of daily tasks
- Attended meetings with prospective and existing clients in order to expand and obtain new business as well as increasing revenue
Education
BACHELOR OF SCIENCE - STRATEGIC COMMUNICATIONS
OKLAHOMA STATE UNIVERSITY
Stillwater, OK05.2014
Skills
- Strategic planning
- Network development
- Excellent customer service skills
- Interpersonal communication skills
- Sales
- Collections
- Social Media
- Campaign execution
Timeline
Associate Account Manager
Simpl.iFi
04.2024 - Current
Account Coordinator
Simpli.Fi
06.2021 - 04.2024
Customer Service
Clear Perfection Windshield & Repair
08.2020 - 06.2021
Sales Representative
Buckhead Meat Of Dallas
09.2017 - 03.2020
Customer Service Representative/Sales Trainee
Freedman Food Service
09.2015 - 09.2017
ACCOUNT EXECUTIVE
WHEELER ADVERTISING
07.2014 - 09.2015
BACHELOR OF SCIENCE - STRATEGIC COMMUNICATIONS
OKLAHOMA STATE UNIVERSITY
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