Savanna Hatch

• Hired to develop and scale the account management function, creating structured processes for customer engagement and expansion.
• Managed a diverse portfolio of existing customers, overseeing contract renewals and proactively identifying expansion opportunities.
• Exceeded annual expansion goal by 120%, driving significant revenue growth through renewals and upsells.
• Developed tailored strategies to mitigate churn risk, leading to a 97% improvement in customer retention.
• Led new customer onboarding and drove product adoption, ensuring seamless integration and maximizing value.
• Created new hire onboarding materials, standardizing training processes to accelerate team ramp-up and efficiency.
• Collaborated cross-functionally with product, support, and leadership teams to enhance the customer experience and resolve challenges

Auth0 (Acquired by Okta)

• Led new customer onboarding and adoption initiatives, ensuring seamless implementation and long-term engagement.
• Managed and nurtured key accounts, driving renewals and expansions by aligning product capabilities with business needs.
• Provided consultative guidance and best practices, optimizing customer success and maximizing product utilization.
• Identified and developed strategic partnerships within enterprise accounts, contributing to revenue growth.
• Played a key role in the transition following Okta’s acquisition of Auth0, ensuring continued customer satisfaction and retention.

• Managed a portfolio of mid-market customers, overseeing contract renewals, expansions, and strategic growth initiatives.
• Exceeded annual expansion quota, earning President’s Club recognition for top performance in 2021
• Exceeded annual expansion targets by identifying upsell and cross-sell opportunities, driving increased adoption of Auth0’s identity solutions.
• Built and maintained strong customer relationships, acting as a trusted advisor to align Auth0’s capabilities with evolving business needs.
• Developed and executed account plans to mitigate churn risks, leading to improved retention and long-term customer value.
• Partnered cross-functionally with sales, product, and support teams to ensure a seamless customer experience and address challenges proactively.

• Targeted new and existing customers based on specific lists, AOPs, and product offerings.
• Managed daily outbound calls and strategic pursuit efforts to drive lead generation.
• Mentored junior reps on lead generation, closing deals, and maintaining client relationships.
• Consistently met performance standards, generating leads and managing key accounts with professionalism.
• Promoted to Inbound ADR due to strong performance.
• Exceeded expansion quota, earning President’s Club recognition in 2019.