Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Savanna Hilsabeck

Paia

Summary

Energetic and easy-going server with a background in high-volume restaurant environments. I love connecting with my guests visiting Maui and from Maui, while maintaining professional rapport and aloha. Strong skills in communication, multitasking, and sales. Committed to enhancing customer satisfaction by delivering a memorable dining experience.

Overview

7
7
years of professional experience

Work History

Server

Flatbread Company Paia
Paia
05.2022 - Current
  • Delivered exceptional customer service in high-volume dining environment.
  • Accurately took orders and relayed special requests to kitchen staff.
  • Promptly served food and beverages while maintaining table cleanliness.
  • Trained new staff on service protocols and menu details.
  • Maintained comprehensive knowledge of menu items, ingredients, and allergens.
  • Resolved customer complaints professionally to enhance overall experience.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Operated POS terminals for order entry, bill splitting, and total calculations.

Server / Restaurant Floor Manager

Hali'imaile General Store
Hali'imaile
02.2023 - 04.2024
  • Maintained cleanliness of dining area and adhered to health regulations.
  • Engaged customers with friendly interactions and addressed inquiries promptly.
  • Monitored dining experience to ensure guest satisfaction throughout meals.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Supervised daily restaurant operations to ensure smooth service flow.
  • Resolved customer complaints quickly to maintain satisfaction and loyalty.
  • Motivated staff through incentive programs designed to recognize outstanding performance or achievements in customer service excellence standards.
  • Supervised day-to-day activities of front-of-house staff including servers, bartenders, and bussers.
  • Assisted staff by serving food and beverages or bussing tables.

Back Server / Lead Expo

Mamas Fish House
Paia
11.2020 - 04.2022
  • Delivered food and beverages to tables promptly, ensuring customer satisfaction.
  • Collaborated with kitchen staff to efficiently fulfill special requests.
  • Communicated with team members to enhance service flow during peak times.
  • Trained new staff on restaurant procedures and customer service standards.
  • Cleared dishes between courses and after meals to maintain cleanliness.
  • Replenished beverages as needed throughout meal service to ensure availability.
  • Coordinated food delivery between kitchen and dining area for timely service.
  • Managed a team of Food Runners while guiding proper procedures.

Server

Catalina Island Company
Avalon
08.2018 - 08.2020
  • Enhanced guest experience by providing food recommendations and menu knowledge.
  • Maintained cleanliness and organized table settings throughout dining area.
  • Processed customer orders accurately using POS systems, ensuring efficient service.
  • Balanced cash register and managed cash transactions at end of shifts.
  • Resolved guest inquiries and addressed concerns to sustain satisfaction levels.
  • Facilitated communication with kitchen staff regarding allergies and special requests.
  • Promoted desserts, appetizers, and specialty drinks to increase sales revenue.
  • Staying updated on daily specials and new menu items to inform customers.

Education

Naturopathic Medicine

Trinity College of Natural Health
05-2023

Skills

  • Order management and customer relationship management
  • Team coordination and effective communication
  • Attention to detail
  • Food service and safe handling
  • Sales promotion and food sales
  • Task prioritization and strong work ethic
  • Wine pairings knowledge
  • High-volume dining experience
  • Team support
  • Multitasking and organization

References

  • Trina Jimenez - (808)-868-6987
  • Kim Bergil-Gentille - (808) 214-4795
  • William Lavinio - (613)-871-4767

Timeline

Server / Restaurant Floor Manager

Hali'imaile General Store
02.2023 - 04.2024

Server

Flatbread Company Paia
05.2022 - Current

Back Server / Lead Expo

Mamas Fish House
11.2020 - 04.2022

Server

Catalina Island Company
08.2018 - 08.2020

Naturopathic Medicine

Trinity College of Natural Health

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