
A dedicated instructor, administrator, and business professional with years of success working in fast-paced environments to streamline the internal processes that sustain the viability of enterprises. Proven ability of building relationships with a diverse range of colleagues and clientele for driving strategic operations. Adept expertise in adapting workflow, prioritizing assignments, and making sure organizations are aligned to sustain ongoing success. Able to analyze existing procedures and resolve inefficiencies for maximizing growth and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possess proficient knowledge of financial reporting, data analysis, and regulatory compliance measures. Continually strive to promote a work environment that prioritizes diversity, equity, and inclusion.
Opening associate overseeing other associates, training new associates on opening duties, registering, and customer service
basics, including Order Up and ESVS.
• Working customer service returns, using store and manufacturer’s return policies to ensure customer service satisfaction.
Establishing and maintaining relationships with Pro customers through efficient, quick returns and merchandise. Pro customers
repeatedly requested my specific assistance with an issue and were willing to wait for my availability to help them.
• Promoting and creating in-store orders through Order Up, Appliance Ordering System, Quote Center, setting up deliveries,
assisting with complex returns, including install returns, developing good working relationships with third-party installation
companies, and facilitating working relationships to promote install project completion promptly.
• Contacted and worked with vendors to acquire merchandise for customers and installs. Assisting ASM as requested to assist
other CSAs when requesting ASM assistance.
• Fulfilled lead and manager roles when needed. Negotiated, handled complaints, managed, and facilitated upkeep of vehicle
maintenance, solidifying fixes of issues between third-party maintenance, dealerships, and store managers. Worked/reported
directly to the store manager. Resolved store grievances when management was unavailable.
• Completed daily and weekly order audits, assisting with receiving clearance.
• Trained to assist COS in daily duties coverage while COS is away and assisted in Pro Desk coverage when requested