Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Timeline
Generic

Savanna Jarvis

Raleigh,NC

Summary

A dedicated instructor, administrator, and business professional with years of success working in fast-paced environments to streamline the internal processes that sustain the viability of enterprises. Proven ability of building relationships with a diverse range of colleagues and clientele for driving strategic operations. Adept expertise in adapting workflow, prioritizing assignments, and making sure organizations are aligned to sustain ongoing success. Able to analyze existing procedures and resolve inefficiencies for maximizing growth and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possess proficient knowledge of financial reporting, data analysis, and regulatory compliance measures. Continually strive to promote a work environment that prioritizes diversity, equity, and inclusion.

Overview

12
12
years of professional experience
1
1
Certification

Work History

PASA

Home Depot, USA
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Associate

Home Depot, USA
10.2021 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Opening associate overseeing other associates, training new associates on opening duties, registering, and customer service

basics, including Order Up and ESVS.

• Working customer service returns, using store and manufacturer’s return policies to ensure customer service satisfaction.

Establishing and maintaining relationships with Pro customers through efficient, quick returns and merchandise. Pro customers

repeatedly requested my specific assistance with an issue and were willing to wait for my availability to help them.

• Promoting and creating in-store orders through Order Up, Appliance Ordering System, Quote Center, setting up deliveries,

assisting with complex returns, including install returns, developing good working relationships with third-party installation

companies, and facilitating working relationships to promote install project completion promptly.

• Contacted and worked with vendors to acquire merchandise for customers and installs. Assisting ASM as requested to assist

other CSAs when requesting ASM assistance.

• Fulfilled lead and manager roles when needed. Negotiated, handled complaints, managed, and facilitated upkeep of vehicle

maintenance, solidifying fixes of issues between third-party maintenance, dealerships, and store managers. Worked/reported

directly to the store manager. Resolved store grievances when management was unavailable.

• Completed daily and weekly order audits, assisting with receiving clearance.

• Trained to assist COS in daily duties coverage while COS is away and assisted in Pro Desk coverage when requested

English Teacher

Harnett County Schools
10.2019 - Current
  • Create and deliver comprehensive lesson plans that teach the core principles of English Literature and language for a group of diverse learners
  • Adapt daily lesson plans in a manner that adheres to state curriculum standards
  • Administer tests, assignments, and projects that are used to gauge students’ understanding of key concepts being taught
  • Evaluate student performance and adjust teachings to address any gaps in learning comprehension
  • Integrate emerging technologies into teaching practices in ways that facilitate learning through more enjoyable engagement and livelier interactions
  • Engage with colleagues to develop overarching educational development plans tailored to specific student needs
  • Meet with parents to come up with plans that bridge learning at school with educational support given in the home.

Permanent Substitute Teacher

Harnett County Schools
  • Filled in for absent teachers to continue providing educational lessons to students of varying learning abilities
  • Create, editie and deliver comprehensive lesson plans that teach the core principles of Civics and American History to include established core curriculum bring in the world’s modern daily topics and news
  • Compared student progress with established standards, identified potential learning gaps, and adjusted teachings to make sure students are fulfilling state-mandated requirements
  • Worked closely with students to help guide them through individual challenges in assignments and projects
  • Ensured lessons stay on track so that full-time teachers were able to resume work with minimal disruption upon return.

Substitute Teacher/ LIMS Classroom Aide

Department of Defense Educational Activities
06.2015 - 06.2017
  • Worked directly with students on the autism scale to provided individualized teaching as needed
  • Observed student progress to discuss with parents and other educators during the development of accurate IEPs
  • Structured the daily activities for students up to Grade 4a and stood in as a substitute as needed to keep student learning schedules on track.

Bankruptcy Paralegal Analyst

Express Employment Professionals
10.2012 - 07.2013
  • Oversaw the collection, review, and organization of important documents to ensure sensitive paperwork was properly handled, safely stored, and free of any factual discrepancies at all times
  • Drafted correspondence and legal filings that were used in cases to support client claims
  • Reviewed financial ledgers to identify and resolve any discrepancies in data
  • Met with clients and debtors to discuss case information and find agreements between property retention and interest collection
  • Primary point of contact for answering incoming correspondence
  • Adjusted calendars for the legal team.

Education

Bachelor of Science in Criminology & Criminal Justice -

Arizona State University
Phoenix, AZ
01.2010

Skills

  • Online Learning (I have 32 certificates showing I completed a variety of online learning that increases online productivity)
  • Microsoft Office Suite (Word/Excel/PowerPoint/Outlook/OneNote)
  • Google Suite (Slides/Sheets/Docs/Gmail)
  • Workplace Management
  • Office Administration
  • Staff & Colleague Collaboration
  • Lesson Plan & Curriculum Designing
  • Customer & Client Services
  • Data Collection, Analysis & Entry
  • Policy & Procedure Compliance
  • Proof Reading & Editing
  • Audience Engagement
  • Software/Technology Integration
  • Interpersonal Communication
  • Client & Stakeholder Relations
  • Verbal and written communication
  • Organizational abilities
  • Adaptable
  • Issue Resolution
  • MS Office
  • Documentation And Reporting
  • Google Classroom

Certification

  • Google Kami – Level 1 (2021)
  • Google WorkSpace (2021)

Professional Development

  • National Math & Science Initiative (NMSI) Training – FTL Practicum ENG (2020–2021)
  • N.C. Virtual - Covid Online Advancement Opportunities (2020–2021)
  • Onward to Opportunity (O2O) Online Career Skills Program, D' Aniello Institute for Veterans and Military Families (2019)

Timeline

PASA

Home Depot, USA
11.2023 - Current

Customer Service Associate

Home Depot, USA
10.2021 - 11.2023

English Teacher

Harnett County Schools
10.2019 - Current

Substitute Teacher/ LIMS Classroom Aide

Department of Defense Educational Activities
06.2015 - 06.2017

Bankruptcy Paralegal Analyst

Express Employment Professionals
10.2012 - 07.2013

Permanent Substitute Teacher

Harnett County Schools

Bachelor of Science in Criminology & Criminal Justice -

Arizona State University
Savanna Jarvis