Savanna J. Chambers
Sherman Oaks,CA
Summary
Dedicated Patient Access Representative with a proven track record of swiftly resolving patient inquiries and enhancing customer satisfaction. Expertise in data management and effective communication fosters collaboration with clinical teams, ensuring smooth patient flow and accurate record-keeping.
Overview
5
5
years of professional experience
Work History
Sales and Replenishment Associate
Victoria’s Secret (VS&Co)
06.2021 - Current
- Presented product features and benefits to diverse customer groups effectively.
- Processed transactions accurately using point-of-sale system.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Unloaded, checked, counted and sorted incoming product to verify receipt of items.
- Organized merchandise displays to enhance customer shopping experience.
- Maintained store appearance through organization and cleanliness.
- Assisted in training new employees on store policies and procedures.
Patient Access Representative
Bronson Methodist Hospital
03.2025 - 06.2026
- Resolved patient inquiries and issues promptly, enhancing patient satisfaction.
- Greeted patients and visitors in a courteous and professional manner.
- Validated insurance information and gathered essential documents from patients.
- Utilized electronic health record systems to update patient information accurately.
- Collaborated with clinical staff to improve patient flow and communication efficiency.
- Trained new staff on registration procedures and hospital protocols to ensure consistency.
- Maintained confidentiality of patient records in compliance with regulations.
Research Library Technician/Backup GLP Archivist
Zoetis
08.2021 - 01.2024
- Organized Open, Closed, and Good Laboratory Practice (GLP) file rooms to enhance accessibility and compliance.
- Executed backup duties for GLP archivist by maintaining hardcopy records management database, archiving GLP materials, preparing chains of custody, coordinating file transfers to long-term storage, and facilitating loan of study files to GLP certified colleagues.
- Reviewed and archived documents to ensure compliance with regulatory standards. USDA animal records, SOPs, maintenance logs and other regulated documentation.
- Developed entries in electronic and hardcopy databases to support efficient library management.
- Managed inventory of library resources using integrated library management systems.
Education
Certified Medical Administrative Assistant -
Specialty Certs
Kalamazoo, MI12-2025
Bachelor of Arts - Anthropology/Sociology
Kalamazoo College
Kalamazoo, MI06-2015
Skills
- Proficient in Spanish
- Patient access
- Data governance
- Sales techniques
- Data accuracy
- POS system expertise
- Composure under pressure
- Multitasking abilities
- Interpersonal and communication skills
- Inventory management
Timeline
Patient Access Representative
Bronson Methodist Hospital
03.2025 - 06.2026
Research Library Technician/Backup GLP Archivist
Zoetis
08.2021 - 01.2024
Sales and Replenishment Associate
Victoria’s Secret (VS&Co)
06.2021 - Current
Certified Medical Administrative Assistant -
Specialty Certs
Bachelor of Arts - Anthropology/Sociology
Kalamazoo College