Savanna Thorpe

Served as the initial contact for the company.

• Opened and closed the front door at the beginning and end of business hours
• Answered phones, directed calls to staff or their voicemail, or took messages as appropriate
• Greeted and directed visitors
• Accepted and signed for front-office packages
• Performed clerical functions
• Copied and collated all types of product manuals (hard copy and in electronic format): AL System, Crane.
• E-Hoist, Built-up Nomad, Safety, and Service as required. Submits to customers via mail or electronically.
• Through file sharing.
• Made panel labels for the shop (Electrical)
• Created Load Test Certificates and Maintenance Training Certificates as needed
• Initiated and followed up on new customer credit references
• Emails or mails approved invoices to customers
• Handled incoming and outgoing mail

Purchasing

• Tracked and ordered office supplies, marketing items, etc., as needed, and entered the PO in the system.
• Assisted purchasing staff in ordering production materials, stock inventory, and creating purchase orders.
• Maintaining records and following up with vendors on delivery status.
• Other assistance with purchasing, as needed.

Data Entry – Timecards

• Enter shop employees' time cards in the ERP system.
• Organized social functions.
• Assisted in organizing the Christmas luncheon and other social events.

Order processing:

• Responsible for ensuring order accuracy, verifying allocated quantities, and adhering to customer.
• requests.
• Preparing all shipping documents, including, but not limited to, pick tickets, packing slips, and bills of lading.
• And shipping labels.
• Process UPS shipments utilizing UPS WorldShip software and generate associated labels.
• Update end-of-month reports during order processing.

Communication:

• Assist warehouse personnel with order corrections and other order-related inquiries.
• Schedule all inbound and outbound deliveries, managing dates and times.
• Direct inbound deliveries and outbound shipments to the appropriate (un)loading dock.
• Communicate with the bulk office when to scale non-bulk shipments, upon request.
• Ryder Fleet Management: updating the dock schedule, communication, and coordinating trailers.
• placement.
• Keep management abreast of significant issues or developments that impact quality, operations, and customer satisfaction.

Quality Compliance:

• Ensure all ISO documentation is current and adhered to.
• Participate in the completion of corrective action reports.
• Participate in facility objectives that focus on customer satisfaction, and continuous improvement.

Clerical duties:

• Organize fulfilled shipping documents in preparation for shipment confirmation.
• Answer phones, assist with driver inquiries, document shredding and disposal, etc.
• Maintain a clean and organized workspace.
• Other duties as assigned by the Shipping & Receiving Supervisor.

Responsibilities:

• Conduct site audits and report any issues to the unit Operations Manager or Director of Operations
• Verify that all safety procedures are followed
• Ensure all PPE requirements are in place
• Verify that all appropriate equipment is available
• Assist in taking calls from both flaggers and clients
• Verify all company vehicles rules and procedures are being followed
• Complete reports as required
• Identify performance and coaching opportunities
• Clearly verbalize expectations to those is the field, and hold them accountable
• Other duties as assigned

❖ Process shipments – call trucks, enter data into the computer, print bills of lading, address labels, prep

packing slips, and confirm items shipped

❖ Bar Coding Requirements

❖ Coordinate shipments with Working Coordinator and Ashtabula Dept. for combined shipments (Daimler,

Paccar, etc.)

❖ Take the initiative to be actively involved in the Shipping Report (Look ahead)

❖ Notify truck lines of pick-ups and confirm shipments

❖ Generate Bills of Lading.

❖ Verify that all paperwork from the packer is complete and together.

❖ Issue Export Paper for Commercial Invoices of Foreign (E) shipments and file

❖ Check emails, reprint packing label, and communicate to packers & Working Coordinator what is needed.

❖ Stay up to date with customer-specific software

❖ Maintain Customer Concerns Log

❖ Training Employees who fill in during absence/vacations (all software updates and changes)

❖ Proof of Deliveries, Tracing Shipments, and call for quotes

❖ Make labels

❖ Coordinates with Working Supervisor to respond to Sales with the HOT List and email them the answers

❖ Prepares Monday morning reports and distributes them for Production Meeting.

❖ Damaged Goods Claims

❖ Reprints orders from Sales, changes, distributes, and removes original orders.

❖ Alphabetize shipments every morning and take to Sales

❖ Footage requirements for certain customers

❖ Responsible for scheduling pick-ups via customers’ carrier websites

❖ Responsible for entering Advance Shipping Notice information on customers’ websites

❖ Cross Training in Test Area and Test Reports

RESPONSIBILITES

• Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
• Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
• Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
• Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
• Maintains professional composure during interactions
• Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
• Records consumer demographics, product information, and troubleshooting efforts as required
• Performs other duties and/or special assignments as needed