Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savanna Koch

Berkeley Heights

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

3
3
years of professional experience

Work History

Cosmetology Assistant

Sublime Salon & Spa
07.2023 - 01.2025
  • Streamlined inventory management by monitoring stock levels and placing timely orders for essential supplies.
  • Ensured smooth appointment transitions by promptly cleaning styling stations between clients, maintaining overall salon cleanliness standards.
  • Assisted with reception duties as needed to ensure seamless appointment scheduling and check-out procedures.
  • Supported stylists with efficient client preparation, ensuring timely appointment completion and optimal workflow.
  • Skillfully performed shampooing and conditioning services, creating a relaxing experience that promoted client satisfaction.
  • Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
  • Contributed to a positive salon environment through exceptional customer service and engaging conversation with clients.
  • Maintained a clean and organized salon workspace, upholding strict sanitation protocols for client safety.
  • Helped prepare clients for hair service.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Massaged clients' scalp during shampoos.

Sales Associate

South Moon Under
06.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Public Relations

Rowan University
Glassboro, NJ

General Studies

Governor Livingston High School
Berkeley Heights
06-2024

Skills

  • Building client relationships
  • Creative vision
  • Housekeeping duties
  • Health and safety regulations
  • Appointment scheduling
  • Sales and upselling
  • Social skills
  • Creativity and originality
  • Electronic calendar management
  • Tool, equipment, and surface sanitizing
  • Desktop and laptop computers
  • Teamwork and collaboration

Timeline

Cosmetology Assistant

Sublime Salon & Spa
07.2023 - 01.2025

Sales Associate

South Moon Under
06.2022 - 12.2022

No Degree - Public Relations

Rowan University

General Studies

Governor Livingston High School

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