Savanna Luzar
Greenwood,IN
Summary
Results-driven Client Relations Coordinator with a knack for enhancing productivity and efficiency in task completion. Experienced in identifying client needs, providing solutions, and ensuring customer satisfaction. Excel at utilizing soft skills such as empathy, active listening, and adaptability to foster strong client relationships and ensure satisfaction. Strengths include problem-solving, communication, and multi-tasking. Ready to leverage abilities in new environments for mutual growth and success.
Overview
6
6
years of professional experience
Work History
Client Relations Coordinator
Northwestern Mutual
Indianapolis, IN
07.2020 - Current
- Provided customer service to clients by responding to inquiries and resolving issues in a timely manner.
- Developed relationships with new and existing clients through effective communication and follow-up.
- Maintained accurate records of client interactions including notes, emails, calls.
- Prepared reports outlining progress made towards achieving goals set by the company's leadership team.
- Ensured compliance with applicable laws when dealing with confidential information shared by clients.
- Processed payments from customers according to established policies and procedures.
- Developed training materials for employees involved in the client relations process.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Addressed customer questions and concerns regarding products and services.
Assistant Production Manager
Pinnacle Oil Holdings LLC
Indianapolis, IN
01.2019 - 06.2020
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily progress of production activities to ensure that products are delivered on time.
- Coordinated with other departments such as purchasing, engineering, and quality assurance to ensure smooth operations.
- Identified areas for improvement in processes and procedures, and developed strategies to optimize efficiency.
- Oversaw the training and development of new staff members.
- Maintained records related to production including inventory levels, orders processed.
- Collaborated with suppliers and vendors regarding raw material availability or delivery delays.
Education
MBA - Management
Indiana Wesleyan University
Marion, IN12-2022
Ph.D. - Organizational Leadership
Liberty University
Lynchburg, VASkills
- Strong interpersonal skills
- Performance Tracking
- Customer Relations
- Proficient in Microsoft Office products
- Inter-department collaboration
- Remote Office Availability
- Written Communication
- Reliability
- Data Management
- Calm and Professional Under Pressure
- Regulatory Compliance
- Customer Service
- Excellent Communication
- Attention to Detail
- Computer Skills
- Adaptability and Flexibility
- Task Prioritization
- Analytical Skills
- Deadline-oriented
- Account Updates
- Customer Data Confidentiality
- Time Management
- Professionalism
- CRM Software
- Organization and recordkeeping
Timeline
Client Relations Coordinator
Northwestern Mutual
07.2020 - Current
Assistant Production Manager
Pinnacle Oil Holdings LLC
01.2019 - 06.2020
MBA - Management
Indiana Wesleyan University
Ph.D. - Organizational Leadership
Liberty University
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