Savanna Martin
Colonial Heights,VA
Summary
Dynamic and results-oriented professional with extensive experience in insurance claims processing and customer service, notably with Allianz Global Assistance. Excelled in problem-solving and organizational skills, significantly enhancing operational efficiency. Proficient in Microsoft Office suite, demonstrating adaptability and a commitment to excellence in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Complaints Coordinator
Capital One
Remote
05.2025 - Current
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
Travel Insurance Claims Examiner
Allianz Global Assistance
04.2023 - Current
- Review claims, identify the incident, determine coverage in accordance with the contract, conclude what, if any benefit applies and the amount to be reimbursed
- Responsible for processing claims in accordance with the terms and conditions of the policy
- Responsible for communicating with customers, both written and verbally, during the claims process regarding the status of their claim
- Utilizes PeopleSoft to document claim determinations in accordance with guidelines
- Collaborate with other departments to verify or obtain missing information
- Identify and research red flags during the claims process and escalate to the fraud review team
Mobility Tech Support- Premier Service Consultant
AT&T
04.2022 - 04.2023
- Deliver service and support to end-users via telephone
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about online products and services
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware and software issues involving internet connectivity, PC software, data entry errors, and company software issues
Senior Customer Resiliency Risk Representative
Capital One
Chester, VA
12.2018 - 01.2020
- Answer incoming calls from customers to address issues/questions and process customer requests timely
- Provide excellent customer service by sharing my expertise in the products and services offered
- Resolve customer disputes regarding credit bureau scores to ensure customer information is updated accordingly
- Handle ongoing accounts by providing solutions for account issues, investigating fraudulent activities, and building relationships with our customers
- Provided training to new associates and operational technical training to current associates
Customer Service Call Center Representative
The National Sales Center
08.2017 - 11.2018
- Answer inbound calls for people inquiring about professional maid service for three national companies
- Give estimates for one time and regular house cleaning service
- Follow up with customers to book and convert them for maid services
Education
High school diploma - undefined
Penn Foster High School
PA12.2017
Skills
- Insurance Claims Processing
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Time management abilities
- Skilled in Microsoft Word, Excel, and PowerPoint
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
Certification
Child Development Associate Certification
Timeline
Senior Complaints Coordinator
Capital One
05.2025 - Current
Travel Insurance Claims Examiner
Allianz Global Assistance
04.2023 - Current
Mobility Tech Support- Premier Service Consultant
AT&T
04.2022 - 04.2023
Senior Customer Resiliency Risk Representative
Capital One
12.2018 - 01.2020
Customer Service Call Center Representative
The National Sales Center
08.2017 - 11.2018
High school diploma - undefined
Penn Foster High School