Savanna McQuaig
Statesboro
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, problem-solving abilities, and attention to detail in high-pressure environments.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Account Manager
Texas Roadhouse
07.2024 - Current
- Developed strong relationships with key accounts to enhance customer satisfaction and loyalty.
- Coordinated communication between internal teams and clients to ensure seamless service delivery.
- Analyzed sales data to identify trends, informing strategic decision-making for account management.
- Executed contract negotiations with clients, optimizing terms for mutual benefit and compliance.
FOH Supervisor
Fordham's Farmhouse
04.2022 - 07.2024
- Supervised daily front-of-house operations to ensure optimal guest experiences.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented efficient scheduling practices to enhance team productivity and coverage.
- Coordinated with kitchen staff to streamline communication and improve service flow.
Operations Manager
Splash In The Boro Waterpark & Aquatics Center
05.2018 - 03.2022
- Oversaw daily operations, ensuring smooth and efficient waterpark and aquatics center functions.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Managed scheduling for diverse teams, optimizing resource allocation during peak and off-peak hours.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction initiatives.
Education
Associate of Science - Interdisciplinary Studies
Ogeechee Technical College
Statesboro, GA05-2023
High School Diploma -
Statesboro High School
Statesboro, GA05-2020
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Multitasking Abilities
- Problem-solving
- Business strategies
- Team building
- Decision-making
- Attention to detail
- Organizational skills
- Task prioritization
- Time management
- Opening and closing procedures
- Interpersonal communication
Accomplishments
- Supervised team of 100+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved customer satisfaction by resolving issues in a timely manner.
- Recognized by management for being the top server in a 6 store market.
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Selected as mentor/trainer for new hires.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Certification
- First Aid/CPR Certified
Timeline
Key Account Manager
Texas Roadhouse
07.2024 - Current
FOH Supervisor
Fordham's Farmhouse
04.2022 - 07.2024
Operations Manager
Splash In The Boro Waterpark & Aquatics Center
05.2018 - 03.2022
Associate of Science - Interdisciplinary Studies
Ogeechee Technical College
High School Diploma -
Statesboro High School