Savanna R. Perkins
Lake Bluff,IL
Summary
Licensed Practical Nurse graduate with 14+ years of experience in healthcare administration and clinical support, specializing in patient advocacy, care coordination, and seamless care transitions. Skilled in delivering compassionate patient care, optimizing care coordination, and enhancing administrative efficiencies, collaborating with interdisciplinary teams, and educating patients and families. Adept at building strong patient relationships and contributing to high-quality healthcare delivery across diverse settings.
Overview
4
4
years of professional experience
Work History
Licensed Practical Nurse
Arden Courts Memory Care
Northbrook, IL
10.2025 - Current
- Introduces tailored comfort protocols for residents with memory loss, reducing agitation episodes through environmental tweaks and personalized engagement methods.
- Evaluated incident reports to detect patterns, revised care plans accordingly, and monitored follow-up outcomes to ensure significant improvements in daily stability.
- Engages families in care planning discussions, clarifying goals and demonstrating interventions that align expectations and increase caregiver trust.
- Oversaw medication administration and monitored tolerability, effectively communicating findings to prescribers for timely adjustments.
- Evaluates incident trends and medication-related notes to propose targeted careplan adjustments, enabling clearer clinician decision-making and steadier resident responses.
- Maintains precise medication administration records and documents adverse responses, ensuring clear evidence for prescribers and safer follow-up care coordination.
- Partners with interdisciplinary clinicians to revise behavioral strategies, integrating nursing observations into treatment plans that enhance daily routine consistency.
- Leads family education sessions on care techniques and expectations, strengthening caregiver buy-in and supporting consistent care approaches across settings.
- Maintains comprehensive clinical notes and cross-checks PRN responses to ensure continuity of care and clearer handoffs between nursing shifts.
- Engages families in evidence-based care discussions and demonstrates practical techniques, strengthening caregiver confidence and continuity of care.
- Analyzes incident patterns and medication notes to recommend focused monitoring protocols, clarifying clinical priorities and improving daily stability.
- Maintains structured clinical summaries and shift-ready handoff notes that highlight recent responses and care priorities, enabling smoother transitions between nurses.
Senior Pharmacy Tech/ Clinical Support Specialist
CVS Health
Mount Prospect, IL
04.2024 - Current
- Ensured accurate medication receipt and delivered comprehensive guidance on dosage to facilitate adherence to prescribed treatment regimens.
- Evaluated alerts and condition changes in low care management level members to ensure appropriate nursing interventions.
- Achieved successful patient transitions through diligent post-discharge communication and critical assessments. Optimized patient outcomes via effective medication reconciliation practices. Improved patient safety protocols by identifying fall risks through targeted assessments.
- Coordinated and managed inpatient confinement calls to ensure prompt and effective patient discharges.
- Achieved improved member health outcomes by effectively coordinating services and supports tailored to individual health needs. Enabled members to manage their conditions through comprehensive educational initiatives and medication management strategies. Empowered members by connecting them with vital community resources and support systems.
- Conducted analysis of claims data to identify trends, facilitating training initiatives aimed at minimizing errors in processing.
- Performed routine audits of claims processing operations to maintain adherence to regulations and enhance service excellence.
- Facilitated collaborative care efforts with the team to support members in attaining optimal wellness tailored to their specific conditions and self-management skills.
- Engaged with various healthcare professionals to design comprehensive care plans, promoting seamless transitions and superior patient care.
- Cultivated a supportive environment for patients and families, fostering open communication and trust throughout the care transition process.
- Assessed key health and social indicators to identify trends and inform strategic planning efforts.
- Directed efforts to streamline claims processing, aiming to improve operational efficiency and precision.
- Guided patients in understanding correct medication protocols and highlighted possible adverse effects.
- Responded to incoming phone calls, delivering accurate information and support to customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Coordinated with prescribers to validate medication dosages and manage refill authorizations while maintaining patient data integrity.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Facilitated improved patient adherence by delivering comprehensive medication guidance and addressing inquiries in a timely manner.
Senior Healthcare Administrator & Clinical Support
Abbvie
North Chicago, IL
01.2022 - 10.2023
- Executed required training programs to uphold adherence to pharmacy regulations and internal policies, ensuring operational integrity.
- Administered patient documentation systems, guaranteeing accuracy in insurance filing and billing to optimize workflow efficiency.
- Tracked and recorded patient reactions to medications to enhance treatment strategies and support healthcare teams.
- Provided comprehensive education to patients and families regarding medication regimens and effective adherence strategies.
- Facilitated insurance claims processing and resolved customer issues with empathy and professionalism.
- Enhanced patient access to medications by completing authorizations and identifying financial aid options.
- Collaborated with departments to determine patient coverage, improving service delivery and satisfaction.
- Reported product malfunctions and maintained precise medical records, ensuring compliance and quality control.
- Implemented streamlined patient intake processes, significantly reducing wait times and enhancing overall patient satisfaction.
- Conducted comprehensive data analysis on patient outcomes, leading to targeted improvements in care protocols and measurable advancements in treatment efficacy.
- Facilitated empathetic support for patients and families to cultivate trust and reinforce the importance of their healthcare journey.
- Reviewed and organized various documents while inputting critical information into Salesforce for streamlined record-keeping.
- Monitored and analyzed adverse event occurrences, facilitating timely reporting to pharmacovigilance in alignment with regulatory standards.
- Reported and escalated issues related to product malfunctions for medications such as Qulipta, Humira, Rinvoq, and Skyrizi to ensure prompt resolution.
- Administered and coordinated medication management for diverse patient populations to ensure optimal health outcomes.
- Communicated potential medication issues to prescribers swiftly, prioritizing the protection of patient health.
Education
Bachelor of Science - BSN Bridge Program
Herzing University-Kenosha
Kenosha, WI06.2028
Skills
- Pharmacy software proficiency
- Medication reconciliation
- Insurance verification
- Drug interaction monitoring
- Drug classification
- Patient counseling
- Drug utilization review
- Pharmacokinetics
- Dosage formulation
- FDA and HIPAA compliance
- Quality assurance and control
- Analytical thinking
- Medicare and medicaid process
- Teamwork and collaboration
- Reliability
- Time management
- Active listening
- Detail-oriented
Timeline
Licensed Practical Nurse
Arden Courts Memory Care
10.2025 - Current
Senior Pharmacy Tech/ Clinical Support Specialist
CVS Health
04.2024 - Current
Senior Healthcare Administrator & Clinical Support
Abbvie
01.2022 - 10.2023
Bachelor of Science - BSN Bridge Program
Herzing University-Kenosha