Savanna Pinder
Fort Lauderdale,FL
Summary
Ambitious worker that is Adept at driving sales and enhancing customer satisfaction, my tenure at LA Fitness showcased my ability to exceed membership retention goals through innovative sales techniques and exceptional service. Skilled in CRM/Microsoft Office and relationship building, I excel in fast-paced environments, consistently meeting deadlines and surpassing targets with precision and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Executive
LA Fitness
Plantation, FL
08.2024 - Current
- Collaborating with the sales team to drive membership sales and retention initiatives.
- Ensuring that the club is complying with all relevant health and safety regulations, including the cleanliness of the facility and equipment.
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Ability to multitask, stay organized, and meet deadlines..
- Resolved customer complaints in a professional manner.
- Followed up after completed sales to check on customer satisfaction and offer additional services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Mortgage Broker Assistant
TMP Capital
Fort Lauderdale, USA
09.2023 - 08.2024
- Collect and review all necessary documentation from applicants, ensuring completeness and accuracy before submitting to the underwriter
- Serve as the primary point of contact for borrowers, answering questions, providing updates, and resolving any issues throughout the loan process
- Assist loan officers with administrative tasks such as scheduling appointments, preparing correspondence, and maintaining records
- Prepare and distribute necessary loan documents, disclosures, and agreements, ensuring compliance with regulatory requirements
- Accurately enter loan application information into the mortgage processing system and update records as needed
- Coordinate with various parties involved in the mortgage process, including appraisers, title companies, real estate agents, and underwriters, to ensure timely progression of loan applications
- Monitor loans for compliance with federal, state, and local regulations and internal policies, performing quality control checks to ensure all requirements are met
Ice Cream Attendant
Mr. Kreams Ice Cream Shop
Wynwood, USA
01.2020 - 09.2022
- Customer Service: Greet customers, take orders, and provide friendly and efficient service
- Cash Handling: Operate the cash register, process payments, and provide accurate change
- Sanitation and Cleanliness: Maintain a clean and sanitary work environment, including cleaning equipment, counters, and dining areas
- Inventory Management: Monitor and restock supplies, including ice cream, toppings, and cones, ensuring everything is fresh and available
Education
Associate of Science - Wealth Management
Miami Dade College
Miami, FL06-2026
High School Diploma -
Florida Virtual School Flex
Orlando, FL10.2023
Skills
- Relationship Building
- Salesforce
- CRM / Microsoft Office Software
- Public Relations
- Transactions
- Credit and Cash Transactions
- Cash Handling
- Inventory Management
- Account updating
- Scheduling
- Sales closing
- In-store support
- Customer consulting
- Sales expertise
Languages
Spanish
Professional
Certification
- licensed real estate assistant
Timeline
Operations Executive
LA Fitness
08.2024 - Current
Mortgage Broker Assistant
TMP Capital
09.2023 - 08.2024
Ice Cream Attendant
Mr. Kreams Ice Cream Shop
01.2020 - 09.2022
Associate of Science - Wealth Management
Miami Dade College
High School Diploma -
Florida Virtual School Flex