Savanna Reed
Denver
Summary
Dynamic Warehouse Operations Manager with proven expertise at DNA Logistix, specializing in quality of out put and safety compliance. Successfully built high-performing teams and enhanced process optimization, resulting in improved customer satisfaction. Committed to continuous improvement and quality assurance, leveraging strong leadership and customer service skills to drive operational excellence.
Overview
20
20
years of professional experience
Work History
Warehouse Operations Manager
Pinnacle Staffing / DNA Logistix
Aurora
06.2021 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with team leaders on quality audits.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Monitored and improved efficiency of processes, team performance, and customer service.
Manager
McDonald's
Thornton
04.2018 - 12.2020
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Delegated work to staff, setting priorities and goals.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all local health regulations related to food safety.
- Responsible for interviewing, hiring and training new employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained accurate financial records, such as sales receipts and invoices.
Certified Nursing Assistant
Eben Ezer Lutheran Care Center
Bush
04.2013 - 11.2017
- Provided emotional support to patients and families during difficult times.
- Answered call lights promptly and responded to patient needs accordingly.
- Responded quickly to emergency situations involving sudden illness or injury.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Supported daily living activities by serving meals, feeding, ambulating, turning over, positioning patients, bathing, dressing, and grooming.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Reported changes in patient condition to registered nurse or physician.
Team Lead / Inventory Manager/Plant Sanitizer
Jayna's Northern Star
Wiggins
01.2009 - 12.2012
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Trained new staff in relevant processes and procedures.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Developed and implemented inventory control procedures and policies.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Inspected equipment for cleanliness prior to use in production processes.
- Implemented best practices regarding maintenance of equipment used in the food processing industry.
- Removed debris from production lines prior to start up or shut down procedures.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Safety Coordinator /Crew Trainer /Assembly Line Production Worker
JBS
Greeley
02.2005 - 08.2008
- Investigated safety incidents and drafted reports detailing results.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided feedback on employee performance based on observed results during training sessions.
- Monitored production line to watch for pile-ups or jams.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - Medical Laboratory Science
IBMC Collage
Greeley, COSkills
- Warehouse management
- Inventory control
- Safety compliance
- Process optimization
- Quality assurance
- Project management
- Customer service
- Lean principles
- Always strive for continuous improvement
Timeline
Warehouse Operations Manager
Pinnacle Staffing / DNA Logistix
06.2021 - Current
Manager
McDonald's
04.2018 - 12.2020
Certified Nursing Assistant
Eben Ezer Lutheran Care Center
04.2013 - 11.2017
Team Lead / Inventory Manager/Plant Sanitizer
Jayna's Northern Star
01.2009 - 12.2012
Safety Coordinator /Crew Trainer /Assembly Line Production Worker
JBS
02.2005 - 08.2008
Some College (No Degree) - Medical Laboratory Science
IBMC Collage
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