Savanna Schmidt
Dundee
Summary
Dynamic and detail-oriented professional with experience at T J Maxx Store, excelling in inventory management and customer service. Proven track record in training employees and enhancing stockroom efficiency, while reducing waste levels. Strong problem-solving abilities and effective communication skills contribute to a positive team environment and improved operational outcomes.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
10
10
years of professional experience
Work History
Backroom Associate
T J Maxx Store
10.2023 - 09.2024
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Cashier
- Cash Office
- Assisted customers with transporting large merchandise to waiting vehicles.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
Teacher's Assistant
Cowan Elementary School
09.2022 - 05.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Key Holder
Dollar General
02.2018 - 11.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Apparel Associate
Walmart
03.2015 - 06.2016
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Education
High School Diploma -
Ravenwood High School
Brentwood05-2011
Skills
- Inventory management
- Stock replenishment
- Cash handling
- Loss prevention
- Merchandise organization
- Employee training
- Customer service
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Stockroom arrangements
Timeline
Backroom Associate
T J Maxx Store
10.2023 - 09.2024
Teacher's Assistant
Cowan Elementary School
09.2022 - 05.2023
Key Holder
Dollar General
02.2018 - 11.2020
Apparel Associate
Walmart
03.2015 - 06.2016
High School Diploma -
Ravenwood High School
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