Savanna Frank
Spokane Valley,WA
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Assistant
Element Concrete LLC
04.2019 - 10.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Front Desk Agent
Comfort Inn University Distract
01.2010 - 03.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Sold hotel rooms as well as banquet rooms using upselling technique.
Breakfast Server
Comfort Inn University Distract
01.2010 - 03.2010
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Monitored dining room and bar areas for signs of overcrowding.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
West Valley High School
Spokane Valley06-2005
Skills
- Automated telephone systems
- Safety and security procedures
- Lobby oversight
- Room assignments
- Credit and cash payments
- Guest relations
- Information protection
- Team building
- Hospitality services
- Front desk management
- Listening skills
Certification
- Certified Tourism Ambassador
Timeline
Office Assistant
Element Concrete LLC
04.2019 - 10.2024
Front Desk Agent
Comfort Inn University Distract
01.2010 - 03.2019
Breakfast Server
Comfort Inn University Distract
01.2010 - 03.2010
- Certified Tourism Ambassador
High School Diploma -
West Valley High School
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