Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Savanna Shipp

Summary

Dynamic professional with extensive experience as a Warranty Administrator at Dick Masheter Ford, excelling in claims processing and policy management. Proven ability to enhance communication and teamwork, leading to improved accuracy in submissions. Skilled in Google Suite and critical thinking, contributing to streamlined workflows and effective problem-solving.

Overview

8
8
years of professional experience

Work History

Warranty Administrator

Dick Masheter Ford
11.2021 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Executive Administrative Assistant

Roxy Plastic Surgery
08.2020 - 11.2021
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Answered high volume of phone calls and email inquiries.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Private Nanny

Private Family Client
04.2017 - 08.2020
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

Bachelor of Arts - Non-profit Management

The Ohio State University
Columbus, OH
12-2017

Skills

  • Google suite proficiency
  • Effective communication
  • Teamwork and collaboration
  • Software applications
  • Microsoft office
  • Policy management
  • Warranty analysis
  • Attention to detail
  • Decision-making
  • Claims processing
  • Critical thinking
  • Customer service

Accomplishments

  • General Manager specifically chose me for lateral movement to take over as Warranty Administrator.
  • Created and implemented dispatching spreadsheet to streamline workflow in and out of the shop.

Languages

American Sign Language
Limited Working

Timeline

Warranty Administrator

Dick Masheter Ford
11.2021 - Current

Executive Administrative Assistant

Roxy Plastic Surgery
08.2020 - 11.2021

Private Nanny

Private Family Client
04.2017 - 08.2020

Bachelor of Arts - Non-profit Management

The Ohio State University

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Savanna Shipp