Savanna Sunde
Summerville,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Office Manager
SLG Construction
05.2025 - Current
- Answered multi-line phone system, routing calls, and delivering messages to employees
- Led initiatives to optimize office workflows, resulting in increased productivity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and stocking
Server/Bartender/host
O'Charley's Restaurant & Bar
03.2019 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation.
- Trained new team members on menu offerings and service protocols.
- Developed and crafted signature cocktails tailored to customer preferences.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Greeted and seated guests, ensuring a welcoming environment.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Plant Stocker
Stinchcomb Associates
04.2024 - 07.2024
- Managed inventory organization and ensured product availability on shelves.
- Assisted in stock replenishment processes to maintain optimal inventory levels.
- Operated warehouse equipment, including pallet jacks, safely and efficiently.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to streamline restocking procedures and minimize downtime.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Sales Associate/Cashier
Kohl's
07.2022 - 06.2024
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Enhanced customer engagement through personalized service and product recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server
Outback Steakhouse
05.2021 - 02.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed table assignments and coordinated timely food delivery for optimal dining experience.
- Implemented upselling strategies, enhancing overall sales performance without compromising service quality.
- Resolved customer complaints swiftly, maintaining positive relationships and brand loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Home Health Caregiver
Caregivers Unlimited
04.2018 - 03.2019
- Provided compassionate support to clients in daily living activities, enhancing their quality of life.
- Assisted with medication management and health monitoring, ensuring safety and adherence to care plans.
- Developed individualized care plans based on client needs, fostering a supportive environment for growth.
- Implemented effective communication strategies with families and healthcare professionals to coordinate care efforts.
- Advocated for client rights and preferences, ensuring dignity in care delivery and decision-making processes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Led initiatives to improve caregiver-client relationships, resulting in enhanced trust and satisfaction levels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SC05-2018
Skills
- Organizational skills
- Cash handling
- Guest engagement
- Customer relations
- Clear oral/written communication
- Relationship Building
- Strong work ethic
- Exceptional customer service
- High volume dining
- Supply restocking
- Teamwork and collaboration
- Time management
- Problem-solving
- Listening skills
- Multi-tasking strength
Timeline
Office Manager
SLG Construction
05.2025 - Current
Plant Stocker
Stinchcomb Associates
04.2024 - 07.2024
Sales Associate/Cashier
Kohl's
07.2022 - 06.2024
Server
Outback Steakhouse
05.2021 - 02.2022
Server/Bartender/host
O'Charley's Restaurant & Bar
03.2019 - 04.2025
Home Health Caregiver
Caregivers Unlimited
04.2018 - 03.2019
High School Diploma -
Ashley Ridge High School