Savanna Terrazas

• Explained benefits, features, and recommendations to maximize client retention.
• Produced thorough, accurate and timely reports of project activities.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained new employees on company policies, procedures, techniques and customer service standards.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
• Trained new employees on company policies, procedures and practices related to customer service roles.
• Created reports outlining customer service metrics and trends.
• Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
• Resolved escalated customer issues in a timely manner.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Identified training needs to improve customer service quality.
• Analyzed data to identify opportunities for improvement in service delivery.
• Developed strategies for resolving conflicts between customers or between customers and staff members.
• Analyzed customer feedback data to identify trends and opportunities for improvement.
• Created order management system to support quality control efforts.
• Consulted with customers regarding needs and addressed concerns.
• Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Encouraged good behavior through rewards systems established by the parents.
• Helped children discover enrichment activities to inspire imagination and creativity.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
• Responsibly watched children while parents were out.
• Supervised outdoor playtime in parks or playgrounds.
• Assisted children with completing homework and special assignments to improve academic performance.
• Organized creative activities to develop children's physical, emotional and social growth.
• Assisted with potty training when applicable.
• Led hands-on activities consistent with child's interests and skills.
• Engaged with children on individual basis to build positive, trusting relationships.
• Organized various activities, games, crafts and outings to keep children entertained.
• Prepared meals and snacks for the children according to dietary requirements.
• Balanced schedules to promote optimal rest, play and educational periods.
• Read books to promote language development.
• Planned recreational activities to enhance physical development and explore stimulating exercises.
• Changed diapers and cleaned up after meal times.
• Used organization and time management skills to multitask and keep children on set schedules.
• Monitored children's behavior while providing positive reinforcement techniques when needed.
• Taught basic skills such as personal hygiene and social manners.
• Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
• Enforced rules to teach good manners and maintain safe environment.
• Administered medication when necessary, per parents' instructions.
• Assigned age-appropriate chores to encourage self-confidence and responsibility.
• Read stories and played alphabet games to promote early literacy.
• Created nurturing, safe environments to promote emotional, social, and intellectual growth.
• Ensured physical and social well-being of each child.

• Adjusted machine settings according to product specifications.
• Inspected product labels to ensure accuracy and quality standards were met.
• Monitored machine performance and identified malfunctions or defects when necessary.
• Stored finished products properly according to company guidelines.
• Removed finished products from machines and separated rejected items based on standard grading qualifications.
• Loaded materials into the labeler for processing, including rolls of labels and other components.
• Verified production orders prior to starting set-up.
• Assembled cartons and applied pads to crate to prepare for product packing.
• Managed inventory of packaging materials and supplies.

• Completed routine maintenance checks, notifying management of needed repairs.
• Serviced, cleaned and restocked restrooms.
• Clean windowsills and window coverings when necessary.
• Wet and spot mopped to clean floors and other surfaces in public corridors.
• Ensure all equipment is properly stored at the end of each shift.
• Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
• Gathered and emptied trash cans and disposed of bags.
• Stripped, sealed and polished floors.
• Dusted and wiped furniture and fixtures.
• Empty trash cans and replace liners as needed.

• Vacuumed and upkeep K-12 classrooms, disinfected tabletops and door handles.