Savanna Torres
Summary
Dynamic and efficient professional with extensive experience as a Receptionist Lead at Fort Worth Animal Emergency Hospital. Excelled in streamlining front desk operations, enhancing customer satisfaction, and maintaining high standards of office administration. Skilled in multi-line phone systems and problem-solving, achieving significant improvements in efficiency and client relations. Well-organized and equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems.
Overview
3
3
years of professional experience
Work History
Receptionist Lead
Fort Worth Animal Emergency Hospital
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assist clients with helping their furry loved one go in tough situations.
Receptionist
Animal Doctors of North Texas
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Ridglea West Animal Hospital
11.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Packing, Shipping, and Receiving Assembler
TTI
04.2021 - 11.2021
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
No Degree - Music Education
The University of Texas At Arlington
Arlington, TX05.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
- Office Administration
- Administrative Support
- Documentation And Reporting
- Office Management
- Office equipment operations
- Multi-Line Phone Systems
- Problem-Solving
- Billing and Invoicing
Accomplishments
- Principle clarinettist with the Wind Ensemble.
- High school section leader 2017-2019.
- Received the Semper Fi award 2019.
- Accepted to the All State Band 2018.
Timeline
Receptionist
Animal Doctors of North Texas
01.2024 - Current
Receptionist Lead
Fort Worth Animal Emergency Hospital
07.2022 - Current
Receptionist
Ridglea West Animal Hospital
11.2021 - 07.2022
Packing, Shipping, and Receiving Assembler
TTI
04.2021 - 11.2021
No Degree - Music Education
The University of Texas At Arlington
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